Senior AS/400 Application Support Lead

Quess Philippines Corp.; Taguig; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to investigate and resolve complex issues across critical business systems. You will monitor, troubleshoot, and collaborate with multiple teams to ensure reliable operations and performance.

The role emphasizes proactive issue detection, incident management, and implementing best practices to improve stability and support workflows. Hybrid setup with onsite presence as required.

Qualifications

• Expert proficiency in IBM AS/400 Administration.
• Strong knowledge of system architecture and operational procedures related to IBM AS/400 environments.
• Experience in performance tuning, capacity planning, and system optimization.
• Proficient in troubleshooting and resolving complex technical issues within enterprise systems.

Responsibilities

• Act as SME, collaborate and mentor the team to perform.
• Participate in team decisions and guide on incident resolution.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for immediate and cross-team impact.
• Coordinate with stakeholders to ensure timely incident resolution and service requests.
• Mentor team members to enhance technical capabilities and problem solving.
• Develop and implement best practices to improve system stability and support processes.

Skills

IBM AS/400 Administration

System architecture

Performance tuning

Troubleshooting

Backup & recovery

Automation with scripting

Job description

Accenture is seeking an Application Support Engineer to investigate and resolve complex issues across critical business systems. You will monitor, troubleshoot, and collaborate with multiple teams to ensure reliable operations and performance.

The role emphasizes proactive issue detection, incident management, and implementing best practices to improve stability and support workflows. Hybrid setup with onsite presence as required.