Application Support Engineer - IBM AS /400 Administration

Quess Philippines Corp.; Taguig; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to investigate and resolve complex issues across critical business systems. You will monitor, troubleshoot, and collaborate with multiple teams to ensure reliable operations and performance.

The role emphasizes proactive issue detection, incident management, and implementing best practices to improve stability and support workflows. Hybrid setup with onsite presence as required.

Qualifications

• Expert proficiency in IBM AS/400 Administration.
• Strong knowledge of system architecture and operational procedures related to IBM AS/400 environments.
• Experience in performance tuning, capacity planning, and system optimization.
• Proficient in troubleshooting and resolving complex technical issues within enterprise systems.

Responsibilities

• Act as SME, collaborate and mentor the team to perform.
• Participate in team decisions and guide on incident resolution.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for immediate and cross-team impact.
• Coordinate with stakeholders to ensure timely incident resolution and service requests.
• Mentor team members to enhance technical capabilities and problem solving.
• Develop and implement best practices to improve system stability and support processes.

Skills

IBM AS/400 Administration

System architecture

Performance tuning

Troubleshooting

Backup & recovery

Automation with scripting

Job description

Summary

As an Application Support Engineer, a typical day involves investigating and resolving complex issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation by collaborating with different teams. The position demands continuous monitoring and troubleshooting to maintain system reliability and performance, contributing to the overall success of business operations.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor and guide team members to enhance their technical capabilities and problem-solving skills.
• Develop and implement best practices to improve system stability and support processes.

Professional & Technical Skills

• Required Skill: Expert proficiency in IBM AS /400 Administration.
• Strong knowledge of system architecture and operational procedures related to IBM AS /400 environments.
• Experience in performance tuning, capacity planning, and system optimization.
• Proficient in troubleshooting and resolving complex technical issues within enterprise systems.
• Familiarity with backup and recovery procedures to ensure data integrity and availability.
• Ability to automate routine tasks and improve operational efficiency using scripting or relevant tools.

Additional Information

• The candidate should have minimum 5 years of experience in IBM AS /400 Administration.

Client & Schedule

• Client: Accenture
• Shift Schedule: Mid, 2pm-12am (can change depends on business need)
• Work Set up: Hybrid
• Number of days in a month or week that needs to be in the office: 2x/week
• Project Location (During onsite): Ut2 or cg1
• Are you accepting undergraduate/combo fit profile? No
• Is there an intent to absorb the contractor in the future? Possibly, depending on performance and business needs
• Employment Type: 6 months - 1 year project-based contract subject for extension or absorption depending on performance.