Senior Application Support Engineer – Dispatch Platform Expert

Accenture Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture Inc. is seeking an Application Support Engineer to investigate and resolve issues across components of essential business systems. The role focuses on monitoring, diagnosing problems, and ensuring smooth operation of software applications from Manila.

You will collaborate with various teams to maintain system stability, mentor teammates, and contribute to service quality through proactive problem solving and detailed analysis.

Qualifications

• 5 years of experience in supporting or maintaining Pragma Computer Automated Dispatch.
• Based in Manila office.
• Minimum 5 years of experience required.
• Ability to analyze requirements and design system changes.
• Collaborate with multiple teams to resolve incidents.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Make team decisions and guide the team.
• Engage with multiple teams for key decisions.
• Provide solutions for issues within the team and across teams.
• Coordinate with stakeholders to resolve incidents and service requests.
• Mentor team members to enhance technical capabilities and performance.
• Develop and implement best practices to improve support processes and system reliability.

Skills

Requirements analysis

Software design

Develop & test enhancements

Programming

Pragma Dispatch experience

Tools

Asp.Net

C#

VB/Vb.Net

JSON

SQL

Visual Studio IDE

Job description

Accenture Inc. is seeking an Application Support Engineer to investigate and resolve issues across components of essential business systems. The role focuses on monitoring, diagnosing problems, and ensuring smooth operation of software applications from Manila.

You will collaborate with various teams to maintain system stability, mentor teammates, and contribute to service quality through proactive problem solving and detailed analysis.