Senior Analyst - Global HR Shared Services (Night Shift)

Arthur J. Gallagher & Co. (AJG); Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Gallagher Manila is seeking an HR Operations professional to support payroll and HR processes for North America, UK, and APAC regions from our Manila hub. You will manage new hires, resignations, data management, benefits, background verifications, leave, and performance administration.

You will also handle employee profiles, vendor invoicing, and documentation such as process maps, KPIs, SLAs, and audits while ensuring regulatory compliance and ongoing process improvements.

Qualifications

• Graduation and PG in HR will be a added advantage.
• Relevant experience of 4 to 7 years and should have at least worked for North America or UK / APAC Regions.
• Knowledge of ERPs.
• Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee benefits and labor laws.
• Prior HR transition experience.
• Maintaining trackers.
• Performing regular RCAs.
• Adherence and regular revival of GHRSS SOPs.

Responsibilities

• Handling payroll support and HR processes for North America, UK and APAC regions.
• Employee benefit administration for USA and UK / APAC Regions.
• Handling Background Verifications and Employee referencing for North America and UK / APAC Regions.
• Employee leave and performance management administration for North America and UK / APAC Regions.
• Employee profile management and resolving login/access issues.
• Vendor management and Invoice Processing USA and UK / APAC Regions.
• Creating process maps, KPI, SLAs and dashboards per client and internal requirements.
• Ensuring compliance with local regulations and participating in audits.
• Proposing process improvements in response to regulatory or tech changes.

Skills

ERPs

US UK regs

Employee benefits

Labor laws

HR transition

Trackers

RCAs

GHRSS SOPs

Education

Bachelor's degree in HR

Postgraduate in HR

Job description

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

Overview

To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts

How you'll make an impact

Responsibilities:

• Handling completely new hires, Resignations and Data Management processes for North America and UK Tier 1 Payroll Support.
• Employee benefit administration for USA and UK / APAC Regions.
• Handling Background Verifications for North America and UK / APAC Regions.
• Handling Employee referencing for North America and UK / APAC Regions.
• Employee leave administration for North America and UK / APAC Regions.
• Employee performance management administration for North America and UK / APAC Regions.
• Employee profile management: Trouble shoot queries related to login/access roles/passwords.
• Vendor management and Invoice Processing USA and UK / APAC Regions.
• Documentation: Process maps, KPI, SLAs and dashboards based on clients expectations and internal requirements.
• Compliance: Ensuring local and compliances of supporting countries are adhered.
• Participation in internal and external audits.
• Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology.

Additional Responsibilties:

• Knowledge of ERPs
• Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee benefits and labor laws
• Prior HR transition experience
• Maintaining trackers
• Performing regular RCAs
• Adherence and regular revival of GHRSS SOPs

About you

Qualifications:

• Graduation and PG in HR will be a added advantage

Experience:

• Relevant experience of 4 to 7 years and should have at least worked for North America or UK / APAC Regions