HR Enablement Supervisor

W. R. Grace

Muntinlupa

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

14th month pay

Above-market retirement plan design

LinkedIn Learning access

Performance incentive program

HMO for employees on day 1

Free HMO for dependents

Educational assistance

Job summary

Grace Global Business Services (GBS) in Manila, Philippines, seeks an HR Enablement Supervisor to lead a Manila-based team of HR Generalists delivering high-quality service to Manila and US HR teams. You will manage escalations, coach staff, and drive process improvements.

The role requires a Bachelor’s in HR/Business, 5–7 years HR operations experience, and strong communication across time zones. Competitive benefits and growth opportunities are offered.

Qualifications

Bachelor’s degree in HR, business, or related field.
5–7 years of HR generalist or HR operations experience.
Experience handling HR inquiries across multiple domains (policy, data, transactions).
Strong organizational and prioritization skills.
Excellent communication in a global or distributed team environment.

Responsibilities

Lead a Manila-based team of HR Generalists supporting Manila and US HR teams and employees.
Provide coaching and feedback to strengthen HR capability and service delivery quality.
Coordinate with business clients and HR partners on organizational design activities.
Oversee Tier 2 HR case intake, assignment, and prioritization and escalation handling.
Ensure alignment with US policies, practices, and service expectations.

Skills

Organizational skills

Prioritization

Communication skills

HR inquiries handling

Education

Bachelor's degree in HR/Business Admin

Tools

HRIS systems

Ticketing systems

Job description

About Grace

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products – like renewable fuels, pharmaceuticals and food packaging – better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, Maryland and locations worldwide.

Grace Global Business Services (GBS)

At Grace Global Business Services (GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more. At GBS, you’ll have the opportunity to make an impact—working alongside global colleagues to help shape the chemical manufacturing industry. You’ll be part of a collaborative, team‑oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles.

Job Description

The HR Enablement Supervisor leads HR service delivery through a Manila-based team of HR Generalists who primarily support Manila and US-based HR teams and employee populations. This role is responsible for team leadership, case management, escalation handling, and service quality, ensuring seamless support between Tier 1 (Helpdesk), HR Generalists, and HR COEs. Success in this role means delivering high‑quality, consistent HR support, strong ownership of escalations, and enabling HR Generalists to effectively partner with stakeholders.

Responsibilities (1 of 2)

Lead and develop a Manila‑based team of HR Generalists supporting Manila and U.S. (Columbia, MD‑aligned) HR teams and employee populations.
Provide coaching, guidance, and feedback to strengthen HR capability, case handling, and overall service delivery quality.
Partner with business clients and HR Business Partners to support small‑scale organizational design activities, including role clarity, team structure changes, workflow alignment, and change readiness.
Facilitate or support talent discussions, including talent review preparation, succession planning inputs, development planning, and follow‑up actions.
Coach leaders on performance management practices, including expectation setting, feedback, documentation, performance improvement planning, and accountability conversations.
Establish and reinforce expectations for case ownership, responsiveness, and stakeholder engagement.
Drive team performance, engagement, and continuous development.

Responsibilities (2 of 2)

Oversee intake, assignment, and prioritization of Tier 2 HR cases, ensuring timely and accurate resolution.
Act as the primary escalation point for Tier 1 (Helpdesk) issues, resolving complex or sensitive HR matters requiring supervisory judgment.
Ensure effective coordination and handoffs between Tier 1, HR Generalists, and HR COEs.
Ensure alignment with U.S. policies, practices, and service expectations across all case handling.
Analyze escalation trends and service issues to identify root causes and implement improvements.
Contribute to HR Enablement initiatives, including service delivery model enhancements and continuous improvement efforts.
Support ongoing optimization of the Tiered Service Delivery model.

Required Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field.
5 - 7 years of HR generalist or HR operations experience.
Experience handling HR inquiries across multiple domains (policy, data, transactions).
Strong organizational and prioritization skills.
Effective communication skills in a global or distributed team environment.

Preferred Qualifications