Human Resources Generalist

ManpowerGroup; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

ManpowerGroup is seeking an Analyst – Global HR Shared Services to support daily HR operations and service delivery for employees across North America, UK, and APAC regions. You will handle HR processes, data management, and inquiries in a fast-paced, multinational environment.

The role requires 1–3 years in HR Operations/Shared Services, experience with North America/UK/APAC, and knowledge of HR transition processes. Strong analytical and communication skills are essential.

Qualifications

• 1-3 years of relevant HR Operations / Shared Services experience.
• Experience supporting North America, UK, and/or APAC.
• Prior experience in HR transition is required.
• Experience handling international HR processes is highly preferred.

Responsibilities

• Handle HR operations for North America and UK, including new hires and resignations.
• Provide Tier 1 payroll support.
• Administer employee benefits for USA, UK, and APAC regions.
• Handle background verification and employee referencing processes.
• Support employee leave administration and performance management.
• Maintain HR documentation, process maps, KPIs, and dashboards.

Skills

Analytical skills

Excellent communication

Stakeholder management

Organized and detail-oriented

Proactive process improvements

Fast-paced international environment

Education

Bachelor's Degree

Postgraduate Degree

HR/HR Management specialization

Tools

MS Office

MS Excel - reporting and analytics

Oracle / HR ERP systems

Job description

We are looking for an Analyst – Global HR Shared Services to support daily HR operations and service delivery for employees and stakeholders across North America, UK, and APAC regions.

This role is ideal for an HR professional with hands‑on experience in HR Operations or HR Shared Services, particularly in supporting international employees and HR processes.

IMPORTANT: PLEASE READ BEFORE APPLYING

Key Responsibilities:

• Handle HR operations for North America and UK, including new hires, resignations, and employee data management
• Provide Tier 1 payroll support
• Administer employee benefits for USA, UK, and APAC regions
• Handle background verification and employee referencing processes
• Support employee leave administration
• Support employee performance management administration
• Manage employee profiles and troubleshoot queries related to login, access roles, and passwords
• Coordinate with vendors and support invoice processing
• Maintain HR documentation, including process maps, KPIs, SLAs, and dashboards
• Ensure compliance with applicable local and country-specific requirements
• Participate in internal and external audits
• Maintain trackers and perform regular Root Cause Analysis (RCA)
• Review and adhere to GHRSS SOPs
• Identify and recommend process improvements based on regulatory or technology changes
• Work closely with onshore stakeholders and ensure agreed service levels are consistently met

Requirements:

Education

• Bachelor's Degree or Postgraduate Degree
• HR/HR Management specialization is an advantage

Experience – REQUIRED

• 1-3 years of relevant HR Operations / HR Shared Services experience
• Experience supporting North America, UK, and/or APAC
• Prior experience in HR transition is required
• Experience handling international HR processes is highly preferred

Technical Skills – REQUIRED

• MS Office
• MS Excel - reporting and analytics
• Oracle / HR ERP systems
• HR data and tracker management

HR Knowledge – REQUIRED

• Working knowledge of US and/or UK statutory and regulatory requirements
• Knowledge of employee benefits
• Knowledge of applicable labor laws
• Understanding of HR Shared Services processes and service-level requirements
• Excellent written and verbal communication skills
• Strong interpersonal and stakeholder management skills
• Highly organized and detail-oriented
• Able to manage high-volume HR transactions accurately
• Strong problem-solving and analytical skills
• Adaptable and able to work in a fast-paced, international environment
• Proactive in identifying process improvements
• Comfortable working with onshore stakeholders and cross-functional teams

Who Should Apply?

This position is best suited for candidates currently working as an:

• HR Operations Analyst
• HR Shared Services Analyst
• HR Services Analyst
• HR Generalist with international HR operations exposure
• HR Administrator with North America/UK/APAC experience
• People Operations Analyst with relevant international HR experience

Please apply only if your background directly matches the required qualifications, particularly the 1-3 years of HR Operations/Shared Services experience and exposure to North America, UK, or APAC HR processes.

• Only qualified candidates who meet the mandatory requirements will be shortlisted.