Bilingual (Spanish) Client Care Coordinator | Hybrid/WFH | Alabang BPO

Civicom Pacific Corp.; Muntinlupa; Hybrid; PHP 614,000 - 725,000; Full time

Benefits offered by this job

Health coverage Day 1

Quarterly bonuses

Sick leave

Vacation leave

Hybrid work

Career growth

Job summary

Civicom Pacific Corp., via WelcomeWare, is seeking a Bilingual (Spanish) Client Care Coordinator to support a U.S.-based client in a hybrid Alabang setting. You will respond to inquiries, verify insurance, schedule appointments, and handle administrative tasks to ensure a smooth patient experience.

Fluency in English and Spanish is required, and prior experience in healthcare-related customer service or pre-authorization is preferred.

Qualifications

• Fluency in English and Spanish required; ability to communicate with patients and healthcare providers in both languages.
• Experience in customer service, pre-authorization, or medical reception within a BPO context.
• Knowledge of US-based insurance pre-authorization, verification, health claims, and eligibility processes.
• Strong communication skills and ability to collaborate with local and remote teams.

Responsibilities

• Answer patient calls in English and Spanish with accurate documentation and timely routing.
• Schedule appointments for new and existing patients and maintain calendar efficiency.
• Conduct new patient intake and verify information for complete records.
• Make outbound calls to arrange and confirm appointments.
• Update patient schedules and history in EHR/EMR systems for seamless tracking.
• Communicate patient messages to doctors’ offices via email for prompt follow-up.

Skills

Bilingual EN/ES

Customer service

US insurance pre-auth

EHR/EMR familiarity

Team collaboration

Tools

EMR Systems

Job description

Job Title: Bilingual (Spanish) Client Care Coordinator | Hybrid/WFH | Alabang BPO

Salary: ₱55,000 – ₱65,000 per month

Work Schedule: Mondays to Fridays 8am-5pm / 830am-530pm EST

Setup: Hybrid – 2x/week onsite for the first month, then 1x/month; equipment provided

About the Role:

We are seeking a friendly, detail-oriented, and bilingual Client Care Coordinator to support a U.S.-based client. In this role, you will serve as a vital link between patients, healthcare providers, and insurance companies. Your responsibilities will include responding to inquiries, verifying insurance coverage and eligibility, scheduling appointments, and managing routine administrative tasks - all with the goal of delivering a seamless and positive experience for every patient.

Fluency in both English and Spanish is required, as you will be communicating with a diverse group of patients and stakeholders in both languages.

Key Responsibilities:

• Answer incoming patient calls in both English and Spanish, ensuring accurate message documentation and timely communication with the appropriate parties

• Schedule appointments for both new and existing patients to ensure efficient calendar management

• Conduct patient intake for new patients by verifying information to maintain accurate and complete records

• Make outbound calls to prospective and current patients to arrange appointments and confirm schedules

• Update and maintain patient schedules and history in Electronic Health Records (EHR) systems to support seamless appointment tracking

• Communicate patient messages effectively via email to doctors’ offices to ensure prompt follow-up

Qualifications:

• Fluency in English and Spanish, with excellent communication skills in both languages

• Relevant experience in Customer Service, Pre-Authorization, Medical Reception in a BPO setting

• Working knowledge about US-based insurance pre-authorization, verification, health claims, and eligibility claims

• Excellent communication skills with the ability to collaborate with a local and foreign team

• Sales experience in a BPO setting is advantageous but not required

• Experience with EMR Systems is a plus but not required

• Licensure or experience with Physical Therapy, Sports Rehab, Hospital Administration, etc., is a plus but not required

If you’re the person we’ve been looking for, you can expect:

• To create and be part of something truly remarkable

• Full-time employment with the opportunity of regularization in as short as 3 months

• A competitive salary package based on your talent and experience\

• A company-sponsored Health Maintenance coverage for your needs on Day 1

• Quarterly Performance Bonuses

• 10 accrued Sick Leave credits in a year, commutable to cash

• 10 Vacation Leave credits in a year, among others

• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location.

For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Join Our Team at WelcomeWare

At WelcomeWare, a business unit of Civicom, we're reshaping the future of front desk operations with our groundbreaking virtual receptionist platform. Our mission is to streamline customer service experiences across various industries, leveraging state-of-the-art kiosks and customizable software to ensure operational excellence and superior service delivery.

As a member of our team, you'll contribute to a culture of innovation, where your work directly enhances the efficiency and effectiveness of businesses worldwide. You'll engage with advanced technologies in a collaborative environment, dedicated to providing secure, reliable, and user-friendly solutions.

Why Choose WelcomeWare?

• Be part of a forward-thinking company that values creativity and innovation.

• Work with cutting-edge technology that makes a tangible difference in various sectors.

• Join a supportive team committed to professional growth and development.

• Contribute to a service that prioritizes security and user experience, with a strong adherence to HIPAA compliance.

We invite you to be a part of our journey at WelcomeWare, where your contributions will not only propel your career but also redefine the standard of customer service in today's fast-paced world.