Customer Relations Services Representative Security

SM Supermalls; Cabanatuan; Presencial; PHP 167.000 - 257.000; Jornada completa

Descripción de la vacante

SM City Cabanatuan is seeking a Customer Relations Services Representative to uphold the mall’s security program and create a safe, welcoming environment for customers, tenants, and employees. You will execute CRS plans, inspect posts, address complaints, and ensure incidents are properly reported and documented.

The role requires a Criminology degree (registered criminologist preferred) and 1–2 years in security or customer service, with flexibility to work weekends and extended hours.

Formación

• Bachelor's degree in Criminology or related field.
• 1–2 years of work experience in security or customer service.
• Strong communication skills.
• Willing to work weekends, holidays and extended hours.

Responsabilidades

• Implements CRS plans and programs under CRS Manager.
• Regularly inspects security posts in the branch.
• Attends to complaints in coordination with mall operations and manages incidents.
• Checks daily time records of security personnel.
• Reports violations of company rules by employees, contractors, or tenants.
• Investigates security incidents and prepares daily reports.
• Maintains CRS office documents.
• Conducts security orientation for new tenants.

Descripción del empleo

Job Description:

As a Customer Relations Services Representative, your role is to execute the security program in the mall. Part of your duties is to create an environment that is safe, secure, and harmless for all customers, visitors, tenants, and employees. It is your responsibility to keep our customers safe and to have an aweSM customer experience.

Duties & Responsibilities:

• Implements CRS plans and programs through the direction of the CRS Manager;
• Conducts regular inspection of all security posts in their branch;
• Attends to all types of complaints in coordination with mall operations; incident management (Number of mishandled incidents for the period).
• Checks daily time record of security agency personnel
• Reports violations of company rules and regulation committed by employees, all contractual or agency personnel, and tenants;
• Investigates security incidents and prepares daily recurring reports;
• Maintains the files of all documents in the CRS office;
• Conducts security orientation to new tenant employees.

Experience & Educational Requirements:

• Graduate of Bachelor's degree in Criminology or in any related course. Registered Criminologist is preferred.
• With at least 1-2 years of work experience in the security industry or customer service.
• Has good and effective communication skills.
• Flexible and can work on weekends, holidays and extended hours.

Work Location:

• Candidates must be willing to be assigned in SM City Cabanatuan.