Security Control Supervisor

Westside Resort; Parañaque; On-site; PHP 469,000 - 714,000; Full time

Job summary

Westside Resort in the Philippines is seeking a Security Control Supervisor to lead the security control room and oversee 14 associates, coordinating with departments, vendors, and guests. The role ensures security systems remain operational, incidents are escalated promptly, and information is communicated to the appropriate departments and authorities.

The position requires at least three years in security, a License to Exercise Security Profession, and strong knowledge of hospitality,

Qualifications

• Second-year college education.
• At least three years of experience in the security industry or a casino or integrated resort environment.
• License to Exercise Security Profession.
• Knowledge of the hospitality industry.
• Proficiency in emergency response procedures, security systems operation, incident handling, evidence protection, security documentation, and team supervision.
• Strong communication, coordination, reporting, organisation, and decision-making skills.
• Ability to work flexible schedules and remain effective during busy operations and emergency situations.
• Commitment to caring service, absolute integrity, responsibility, excellence, teamwork, and continuous improvement.
• Ability to provide respectful and fair leadership, involve team members in decision-making, and build trust.
• Strong attention to detail, quality consciousness, accountability, customer focus, and drive for results.
• Ability to deliver professional, helpful, and responsive service to guests, players, suppliers, and fellow employees.

Responsibilities

• Operate and manage security systems including access, alarms, CCTV, and radios.
• Monitor CCTV and control access to restricted areas.
• Process access control requests and maintain audit records.
• Maintain inventories of materials and supplies.
• Ensure security systems are operational and document maintenance.
• Activate the Emergency Response Team when needed.
• Provide communications coverage in crisis management.
• Cascade emergency information to departments and authorities.
• Monitor risk information and regional developments.
• Represent the Security Control Manager in meetings.
• Maintain records of coordination and incidents.
• Keep files, databases and monitoring records updated.
• Submit activities reports on time.
• Manage security data storage and protect evidence.
• Supervise and support the team; ensure adherence to procedures.
• Assign tasks, monitor completion, resolve conflicts.
• Perform other duties as assigned.
• Work shifting schedules including graveyard shifts, weekends, and holidays.
• Respond quickly to incidents with real-time reporting.

Skills

Security leadership

Emergency response

Security systems

Incident handling

Evidence protection

Security documentation

Team supervision

Communications

Coordination

Reporting

Organization

Decision-making

Flexibility

Integrity

Customer service

Hospitality knowledge

Education

Second-year college education

Job description

About the role

The Security Control Supervisor leads the effective operation of the security control room and oversees the team responsible for security systems, emergency communications, incident response, documentation, and access control. The role ensures that security systems remain operational, incidents are escalated promptly, and accurate information is communicated to the appropriate departments and authorities. This position supervises 14 Security Control Associates and works closely with employees from different departments, vendors, third-party contractors, and guests or patrons.

Key responsibilities

• Operate and manage card access, alarm, key management, CCTV, ID printing, and radio communication systems.

• Monitor CCTV observations, control access to restricted areas, and ensure that only authorised personnel enter designated areas and facilities.

• Process access control requests promptly and maintain accurate access level and card reader audit records.

• Maintain monthly inventories of materials and supplies required for upcoming operations.

• Ensure that security systems are operational, report malfunctions, and maintain records of required maintenance, repairs, and parts replacements.

• Play a key role in activating the Emergency Response Team at the Security Control Room.

• Provide communications coverage and act as the central communications room during crisis management scenarios.

• Cascade emergency information promptly to concerned departments, units, and appropriate authorities, and ensure timely responses to requests.

• Monitor risk awareness information and current situations that may affect company operations and internal or external customers.

• Monitor news and developments that may have an impact on the region, nation, or world.

• Represent the Security Control Manager when required during management meetings and conferences concerning company policies, rules, regulations, and guidelines.

• Maintain accurate records of email, phone, and radio coordination, incidents, events, activities, and inspections.

• Keep files, databases, and monitoring records consistently updated.

• Consolidate and submit activities and operations reports accurately and on time.

• Manage security data storage media in accordance with operating instructions and procedures to protect data and evidence, including digital records and printouts.

• Supervise and support the team, ensuring adherence to security procedures and protocols.

• Assign and delegate tasks clearly, monitor completion, and manage and resolve team conflicts.

• Perform other duties and responsibilities assigned by the immediate leader.

• Work shifting schedules, including graveyard shifts, weekends, and holidays, and extend working hours when necessary.

• Respond quickly and appropriately to monitored or received incidents while ensuring real-time and daily reporting and escalation.

What we're looking for

• At least second-year college education.

• At least three years of experience in the security industry or a casino or integrated resort environment.

• License to Exercise Security Profession.

• Knowledge of the hospitality industry.

• Proficiency in emergency response procedures, security systems operation, incident handling, evidence protection, security documentation, and team supervision.

• Strong communication, coordination, reporting, organisation, and decision-making skills.

• Ability to work flexible schedules and remain effective during busy operations and emergency situations.

• Commitment to caring service, absolute integrity, responsibility, excellence, teamwork, and continuous improvement.

• Ability to provide respectful and fair leadership, involve team members in decision-making, and build trust.

• Strong attention to detail, quality consciousness, accountability, customer focus, and drive for results.

• Ability to deliver professional, helpful, and responsive service to guests, players, suppliers, and fellow employees.