Seasonal Logistics Support Specialist - Onsite

Lean Solutions Group; Makati; Sur place; PHP 138 000 - 193 000; Temps partiel

Résumé du poste

Lean Solutions Group is seeking a Customer Service Representative for a seasonal campaign in an onsite Manila office. You will act as the primary contact for real-time operational support, troubleshoot live bottlenecks, and coordinate driver access to ensure timely pickups and deliveries.

The role requires 6–12 months of customer service experience, excellent English communication, and the ability to work under pressure while maintaining calm and professionalism.

Qualifications

• 6 to 12 months of customer service or BPO experience required, logistics or supply chain experience is a plus.
• Excellent verbal and written English communication skills.
• Proven resilience and composure to manage high-pressure situations.
• Basic proficiency with customer support ticketing tools, CRM platforms, and office software.
• Willingness and ability to work in an onsite office setup.

Responsabilités

• Resolve live escalations by troubleshooting real-time operational issues and delays.
• Coordinate with drivers, carriers, and facility managers for seamless pickup and delivery.
• Maintain logs of incidents and update tracking systems accurately.
• De-escalate urgent issues calmly and maintain professional demeanor under pressure.

Connaissances

Customer service

English communication

Resilience

CRM tools

Outils

CRM software

Ticketing tools

Office suite

Description du poste

Lean Solutions Group is seeking a Customer Service Representative for a seasonal campaign in an onsite Manila office. You will act as the primary contact for real-time operational support, troubleshoot live bottlenecks, and coordinate driver access to ensure timely pickups and deliveries.

The role requires 6–12 months of customer service experience, excellent English communication, and the ability to work under pressure while maintaining calm and professionalism.