Delivery Support Specialist — Logistics & Customer Care

Private Advertiser; Makati; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Competitive base salary + incentives

Health benefits package

Upskilling programs

Generous leave allocations

Employee discounts on automotive parts

Job summary

Private Advertiser in Makati City, Metro Manila is seeking a Customer Service Representative – Logistics & Delivery Support to join our growing team. This full-time role handles last-mile delivery inquiries, coordinates with logistics partners, and ensures timely updates to customers.

You will use customer service software and ticketing systems, communicate clearly in English and Filipino, and help resolve issues while maintaining service standards and a positive customer experience.

Qualifications

• High school diploma or equivalent; college degree is advantageous.
• Proven experience in customer service, preferably in logistics, e-commerce, or delivery operations.
• Strong communication skills with the ability to explain complex logistics information clearly and empathetically.
• Patient and professional demeanor when handling difficult or upset customers.
• Proficiency in using customer service software, ticketing systems, and basic computer applications.
• Excellent organisational and multitasking abilities to manage multiple customer enquiries simultaneously.
• Problem-solving mindset with the ability to take initiative and make decisions within company guidelines.
• Attention to detail and accuracy in data entry and record documentation.
• Reliability and punctuality with a strong commitment to meeting service level agreements.
• Fluency in English and Filipino (Tagalog); additional language skills are a plus.

Responsibilities

• Handle incoming customer enquiries and complaints related to last-mile logistics, delivery schedules, and package status via phone, email, and chat channels.
• Provide accurate, timely updates on delivery progress and coordinate with logistics partners to resolve delivery issues.
• Document and track customer complaints and delivery problems in the designated systems, ensuring thorough record-keeping.
• Liaise between customers and delivery teams to arrange alternative delivery times, re-deliveries, or special handling instructions.
• Resolve shipping discrepancies, damaged goods claims, and lost package investigations with professionalism and efficiency.
• Follow up with customers post-delivery to confirm satisfaction and address any concerns.
• Monitor delivery performance metrics and identify trends to provide feedback to logistics management.
• Maintain detailed knowledge of delivery policies, procedures, and service offerings to provide accurate information.
• Process refunds or compensation requests in accordance with company policy.
• Contribute to team efforts by supporting colleagues and maintaining a collaborative work environment.

Job description

Private Advertiser in Makati City, Metro Manila is seeking a Customer Service Representative – Logistics & Delivery Support to join our growing team. This full-time role handles last-mile delivery inquiries, coordinates with logistics partners, and ensures timely updates to customers.

You will use customer service software and ticketing systems, communicate clearly in English and Filipino, and help resolve issues while maintaining service standards and a positive customer experience.