Remote Seasonal Customer Support — E‑commerce Logistics

Ltvplus; Makati; Remote; PHP 794,000 - 1,147,000; Part time

Job summary

Ltvplus in the Philippines is hiring a Seasonal Customer Service Support for an automotive e-commerce brand. You will manage multi-channel inquiries, help with order status, shipping issues, and subscription tasks, maintaining a friendly, professional tone.

This remote role offers part-time hours (minimum 4 hours daily, EST). Prior experience with DTC or B2B e-commerce, ticketing platforms, and Shopify admin is preferred; strong written English is essential.

Qualifications

• Proven experience supporting direct-to-consumer (DTC) or B2B e-commerce brands in a fast-paced, ticket-based environment.
• Hands-on experience with RichPanel (preferred) or a comparable help desk platform (e.g., Gorgias, Zendesk)
• Strong working knowledge of the Shopify admin, including order lookup, fulfillment tracking, refund issuance, and replacement processing
• Proven ability to handle high ticket volumes, with a primary focus on order status and logistics issues
• Comfortable reviewing, organizing, and proposing macro updates to streamline repetitive tasks
• Excellent written English with a professional, empathetic, and concise tone
• Keen eye for emerging trends, product defects, or shipping bottlenecks, and the ability to flag issues before they elevate
• High degree of autonomy once onboarded, with solid judgment on when to escape critical issues
• Methodical, detail-oriented approach to following SOPs while adapting to real-time edge cases

Responsibilities

• Multi-channel ticket management: Resolve inbound inquiries efficiently across email, live chat, and social channels
• Order and shipping support: Handle order tracking, product specifications, shipping delays, replacements, and refunds
• Macro optimization: Apply macros accurately and proactively suggest new templates as product offerings expand or common trends emerge
• Issue escalation and feedback: Identify and elevate product alerts, recurring customer friction points, and process bottlenecks directly to the client team
• Backlog management: Assist with backlog reduction to maintain response-time SLAs, particularly after weekends and peak sales periods
• Cross-team communication: Collaborate smoothly with internal teams and client stakeholders via Slack

Job description

Ltvplus in the Philippines is hiring a Seasonal Customer Service Support for an automotive e-commerce brand. You will manage multi-channel inquiries, help with order status, shipping issues, and subscription tasks, maintaining a friendly, professional tone.

This remote role offers part-time hours (minimum 4 hours daily, EST). Prior experience with DTC or B2B e-commerce, ticketing platforms, and Shopify admin is preferred; strong written English is essential.