Seasonal Logistics Support - Amazon Operations

Torero Global Outsourcing Corp.; Quezon City; On-site; PHP 276,000 - 482,000; Full time

Job summary

Torero Global Outsourcing Corp. is seeking a Dispatch Support onsite in Eastwood, Metro Manila to coordinate real-time delivery operations for Amazon US.

You will monitor driver status, track routes, manage device assignments, and provide immediate troubleshooting to keep deliveries on schedule. Key tasks include using dashboards to monitor performance, reporting issues, communicating clearly with drivers and clients by phone and chat, and completing Day Start and Closer checklists.

Qualifications

• Strong multitasking to manage driver calls while updating reports.
• High attention to detail for tracking statuses and equipment.
• Clear communication to give instructions to drivers.
• Proactive problem-solving for delays and equipment failure.
• Ability to enforce operational rules, cutoffs and safety protocols.
• BPO/Customer service experience preferred.

Responsibilities

• Use dashboards to monitor driver status, route progress, and delivery metrics.
• Monitor real-time safety alerts and maintain driver performance records.
• Communicate with drivers and clients to address inquiries and issues.
• Execute Day Start and Closer checklists for shift transitions.
• Maintain logs of vehicle and equipment assignments.
• Ensure drivers log into safety and performance apps at route start.
• Work with onsite clients and US-based managers to align daily operations.

Skills

Multitasking

Attention to detail

Effective communication

Problem-solving

Enforcing safety protocols

BPO Customer service

Tools

MS Excel

Job description

Position Summary

TGO is looking for a Dispatch Support who will be responsible for the real-time coordination, monitoring, and support of Delivery Associates (DAs) working for Amazon in the USA. This role ensures that delivery operations run efficiently by tracking route progress, managing vehicle and equipment assignments, and providing immediate troubleshooting support to drivers.

Employment Type: Contractual - 4 mos

Set Up: Full Onsite

Schedule: 4 working days – 3 consecutive days off

Time: Graveyard/Night Shift (Shifting schedule, depends on business needs)

Location: Eastwood, Metro Manila

Key responsibilities

• Utilize operational dashboards to monitor driver status, route progress, and package delivery metrics (e.g., undeliverable or missing packages)

• Monitor real-time safety alerts (e.g., distracted driving or speeding) and maintain driver performance records

• Communicate with drivers and clients via both phone calls and chat to address inquiries, concerns, or issues, providing timely resolutions to keep operations running smoothly

• Execute comprehensive "Day Start" and "Closer" checklists to ensure all administrative tasks and shift transitions are completed

• Maintain accurate logs of vehicle and equipment assignments (phones, scanners, etc.) to ensure all company assets are accounted for

• Ensure all drivers log into required safety and performance applications at the start of their routes

• Work closely with onsite clients, managers, and leaders in the US to discuss and align on day-to-day operations

Key Qualifications:

• Strong multitasking skills with the ability to manage driver calls while simultaneously updating reports.

• High attention to detail for tracking package statuses and vehicle defects.

• Effective communication skills for providing clear instructions to drivers.

• Proactive problem-solving mindset, especially regarding logistical delays and equipment failure.

• Ability to strictly enforce operational rules, such as cutoff times and safety protocols.

• Strong MS Excel background is an advantage.

• BPO-Customer Service experience is preferred.