Seasonal E-Commerce Customer Support Specialist

Resolv Global; San Fabian; On-site; PHP 156,000 - 190,000; Part time

Job summary

Resolv Global is seeking Seasonal Customer Service Representatives to support customers across phone, email, and chat during the holiday peak. You will handle orders, product questions, and account updates while maintaining accuracy and a customer-first approach.

The role emphasizes high-volume, fast-paced support with weekend work as needed and opportunities to grow e-commerce experience across multiple channels.

Qualifications

• Previous customer service or support experience is required.
• Strong written and spoken English communication skills.
• Comfortable handling customer questions, concerns, and complaints.
• Experience using order management platforms (e.g., NetSuite).
• Ability to multitask and navigate multiple systems while assisting customers.

Responsibilities

• Provide friendly, professional, and helpful experiences on every interaction.
• Handle inbound customer service and order-related calls.
• Assist customers with placing orders and navigating the ordering process.
• Answer questions about orders, products, and services.
• Resolve customer concerns and escalate when needed.
• Document interactions in customer service systems.

Skills

Customer service experience

English communication

Phone presence

Multitasking

Teamwork

Attention to detail

Order inquiries

Cross-system navigation

Education

High school diploma or equivalent

Tools

NetSuite

Job description

Resolv Global is seeking Seasonal Customer Service Representatives to support customers across phone, email, and chat during the holiday peak. You will handle orders, product questions, and account updates while maintaining accuracy and a customer-first approach.

The role emphasizes high-volume, fast-paced support with weekend work as needed and opportunities to grow e-commerce experience across multiple channels.