Seasonal E-commerce Customer Service Specialist

Resolv Global; Pangasinan; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global is seeking Seasonal Customer Service Representatives to support customers across phone, email, and chat during the holiday season.

The role requires a friendly, professional communication style and strong attention to detail in a fast-paced environment, with responsibilities spanning orders and product questions.

This position offers practical e-commerce experience and the chance to serve an international customer base, including weekend shifts.

Qualifications

• Previous customer service experience is required.
• Strong written and verbal English communication skills.
• High school diploma or equivalent.
• E-commerce or online retail experience is a plus.

Responsibilities

• Provide a friendly, professional, and helpful experience on every customer interaction.
• Handle inbound customer service and order-related calls.
• Assist customers with placing orders and navigating the ordering process.
• Answer customer questions about orders, products, and services.
• Resolve customer concerns and identify when an issue needs escalation.
• Document customer interactions in service systems.
• Navigate multiple computer systems while assisting customers.
• Communicate clearly with internal teams regarding escalated issues.
• Support customers through phone, email, and chat as required.
• Maintain a high level of accuracy and customer satisfaction during busy periods.

Skills

Customer service

English communication

Phone presence

Multitasking

Email/chat support

Attention to detail

Education

High school diploma or equivalent

Tools

NetSuite

Job description

Resolv Global is seeking Seasonal Customer Service Representatives to support customers across phone, email, and chat during the holiday season.

The role requires a friendly, professional communication style and strong attention to detail in a fast-paced environment, with responsibilities spanning orders and product questions.

This position offers practical e-commerce experience and the chance to serve an international customer base, including weekend shifts.