Seasonal Customer Service Representative (Voice)

FTO; Iloilo City; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

FTO in Iloilo City, Philippines is seeking an office-based Customer Service Representative (Voice) to handle back order inquiries, billing questions, order cancellations, and product inquiries. The role requires accurate, friendly customer support and coordination with manufacturers as needed.

Responsibilities include processing payments, refunds, refunds handling, and basic tech support, with emphasis on teamwork, attention to detail, and a positive attitude to help customers.

Qualifikationen

• At least 6 months of customer service experience.
• Retail Ops or order processing systems experience is a plus.
• Excellent communication and teamwork.

Aufgaben

• Handle back order inquiries.
• Answer billing questions and resolve issues.
• Process order cancellations and returns.
• Refer to manufacturer for escalations.
• Follow up on orders and customer concerns.
• Provide product inquiries support and basic tech help.
• Process payments and refunds as needed.
• Address shipping corrections and substitutions.

Kenntnisse

Strong communication

Customer service

Attention to detail

Team player

Jobbeschreibung

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP

Specific Duties And Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative(Voice).

Back order Inquiries

Billing Questions and Issue

Cancellation of orders

Referring to the manufacturer

Following up on orders or concerns

Product Inquiries

Return and exchange questions and processes

Return requests for faulty products or size issues

Refunds for items

Correcting Shipping errors

Offering Substitutes for items that are out of stock.

Basic Tech Support for items

Tracking inquiry

Warranty request/claim

Wholesale Inquiries

Sales

Payment processing

Requirements

Minimum of 6 months Customer service experience

Prior knowledge of Retail Ops or similar order processing system is a plus

Strong communication skills

Quick learner who can pay attention to detail

Ability to work well in a team

Positive attitude and with desire to help customers