Seasonal Customer Service Representative (Voice)

FTO; Iloilo; On-site; PHP 123,000 - 190,000; Full time

Job summary

FTO, an office-based role in Iloilo, Philippines, is seeking a customer service professional to manage inquiries, order processing, returns, and billing. This position requires collaboration with teams to ensure accurate and timely responses to customers in a fast-paced environment.

Baseline experience includes 6 months in customer service, strong communication, and a positive attitude. The role emphasizes attention to detail and teamwork in handling retail order operations and related requests.

Qualifications

• Minimum of 6 months customer service experience.
• Strong communication skills.
• Team player with attention to detail.
• Positive attitude and desire to help customers.
• Quick learner who can adapt to processes.
• Experience with retail operations or order processing systems is a plus.

Responsibilities

• Handle back order inquiries.
• Answer billing questions and resolve issues.
• Process order cancellations.
• Refer questions to manufacturers when needed.
• Follow up on orders or customer concerns.
• Respond to product inquiries.
• Handle returns and exchange questions and processes.
• Process return requests for faulty products or size issues.
• Process refunds for items.
• Correct shipping errors.
• Offer substitutes for out-of-stock items.
• Provide basic tech support for products.
• Track inquiries to resolution.
• Handle warranty requests/claims.
• Assist wholesale inquiries.
• Support sales activities and customer communications.
• Process payments.

Skills

Customer service

Communication

Team player

Attention to detail

Positive attitude

Learning agility

Retail ops knowledge

Job description

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP

Specific Duties And Responsibilities

• Back order Inquiries
• Billing Questions and Issue
• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Offering Substitutes for items that are out of stock.
• Basic Tech Support for items
• Tracking inquiry
• Warranty request/claim
• Wholesale Inquiries
• Sales
• Payment processing

Requirements

• Minimum of 6 months Customer service experience
• Prior knowledge of Retail Ops or similar order processing system is a plus
• Strong communication skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Positive attitude and with desire to help customers