Seafreight Assistant Manager - Export

Rayomar Management, Inc.; Makati; On-site; PHP 1,100,000 - 1,300,000; Full time

Job summary

Rayomar Management, Inc. in Makati City seeks an Assistant Manager – Exports to oversee daily export customer service and documentation for assigned accounts. Lead the Export CS/Docs team, drive service excellence, and ensure compliant handling of shipments.

The role includes managing end-to-end export processes, ensuring accuracy of documents, and maintaining strong client relationships while driving process improvements and KPI reporting.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• 4–6 years’ experience in freight forwarding/export operations or customer service preferred.
• Knowledge of export processes and documentation; MS Office proficiency; Carrier management.

Responsibilities

• Lead and develop the Export CS/Docs team through coaching and performance monitoring.
• Oversee end-to-end export processes including booking, documentation, shipment monitoring, and billing.
• Maintain strong relationships with customers, agents, carriers, and internal teams.
• Identify operational gaps and implement corrective actions; support continuous improvement in Seafreight operations.
• Oversee billing approvals and prepare operational reports.

Skills

Leadership

Team management

Training

Customer focus

Communication

Time management

Problem solving

Adaptable

Education

Bachelor's degree

Tools

MS Office

SharePoint

PowerPoint

Carrier Management

Job description

I. JOB SUMMARY/OBJECTIVES

The Assistant Manager – Exports oversees the daily operation of export customer service and documentation, ensuring timely, accurate, and compliant export handling for all assigned accounts. The role provides leadership, operational guidance, and performance management to the Export CS/Docs Team while driving service excellence, process efficiency, and customer satisfaction. The Superior can also assign additional work or stretched assignments to the person as deemed necessary for the effective operations of the Department.

II. KEY DUTIES AND RESPONSIBILITIES

A. Leadership & Team Management:

• Supervise, mentor, and develop the Export CS/Docs team through coaching and performance monitoring.
• Assign workload, manage staffing schedules, and ensure optimal productivity.
• Conduct training on export procedures, documentation standards, and systems.
• Promote a culture of accuracy, accountability, and service excellence.

B. Export Operations Management:

• Oversee end-to-end export processes including booking, documentation, shipment monitoring, and billing.
• Ensure timely issuance of accuracy of export documents such as BL, FCR, pre-alert and invoicing.
• Monitor shipment movement and ensure proactive communication with customers and agents.
• Ensure compliance with carrier, customs, and regulatory requirements.

C. Customer and Stakeholder Management

• Act as escalation point for operational or service-related issues.
• Maintain strong relationships with customers, agents, carriers and internal teams.
• Support key account retention through consistent service delivery
• Engage in customer-facing activities that help strengthen relationships and open opportunities for new accounts.

D. Process Improvement & Compliance

• Identify operational gaps and implement corrective and preventive actions.
• Support continuous improvement initiatives within the Seafreight Division.
• Ensure compliance with SOPs, client requirements, and audit standards.

E. Administrative & Reporting

• Oversee and validate billing and cost approvals.
• Monitor KPIs and prepare operational reports for management.
• Ensure timely response to customer and internal communications.

III. KEY PERFORMANCE INDICATORS

• Customer satisfaction and complaint rate.
• Documentation accuracy and error rate
• On-time billing and shipment updates
• Team productivity and compliance

IV. AUTHORITY

• Recommend corrective actions to resolve shipment issues.
• Validate and endorse billing and service charges for export shipments.
• Communicate directly with customers and origin stations regarding shipment concerns.

V. RELATIONSHIP (coordination with other parties)

• Internal: All Business Units in Orient Freight International Inc.
• External: Assigned customers, vendors/suppliers, agents.

VI. QUALIFICATIONS

A. Education

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.

B. Experience

• Minimum 4–6 years’ experience in freight forwarding/export operations or customer service preferred.

C. Technical Skills

• Knowledge of export processes and documentation.
• MS Office proficiency (Excel, Outlook, SharePoint, PowerPoint, etc).
• Carrier Management

D. Behavioral Competencies

• Customer focus
• Organized and detail-oriented
• Proactive problem-solving
• Professional communication
• Time management
• Flexible
• Adaptable to changes

LOCATION:

Makati City