SDD Hub Operations Lead | Logistics & Fulfillment

Shopee

Philippines

On-site

PHP 1,000,000 - 1,300,000

Full time

5 days ago

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Job summary

Shopee Philippines is seeking a Hub Operations Supervisor to oversee daily SDD hub operations, ensuring smooth and efficient functioning. You will lead briefings, assess team performance, drive continuous improvement in KPIs, and implement process initiatives to boost productivity.

You will also coordinate with agency coordinators and assist Customer Support with escalations as needed. Candidates should have a Bachelor's degree and at least 4 years in logistics or hub settings, with leadership

Qualifications

Bachelor's Degree or higher in related fields.
Has held a leadership role in a division or team, within a logistics or hub environment.
Minimum of 4 years experience in Supply Chain & Logistics Industry.
Experienced in e-commerce fulfillment.

Responsibilities

Oversee daily SDD hub operations, ensuring smooth and efficient functioning.
Ensure adherence to established procedures, policies, and regulations.
Lead briefings, meetings, and regularly assess team performance.
Drive continuous improvement in KPIs for the hub.
Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
Assist the Customer Support team with call-outs to resolve customer escalations.
Coordinate with agency coordinators to manage and support agency teams.
Handle additional tasks related to overall hub operations as needed.