Scheduling Support Specialist | Onsite | Makati | Mid Shift | Weekends Off

Emapta; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive Salary Package

Fixed weekends off

Permanent WFH arrangement

Prime office location in Makati

Salary Advance Program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Government and Emapta benefits

20 annual leaves

Engagement activities

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta is seeking a Scheduling Support Specialist to coordinate smarter schedules for home care clients and Care Professionals. You will respond quickly to changing needs, ensuring continuity of care and strong client relationships in a fast-paced environment.

The role emphasizes learning new technologies, organizational excellence, and teamwork with Client Services and Recruitment to maintain staffing levels and service quality.

Qualifications

• :3-5 years of scheduling experience in home care, logistics, or related environment
• Knowledge of IT systems including Microsoft Office/Google Workspace and CRM software
• Strong communication, organizational, and prioritization abilities
• Collaborative and proactive mindset with attention to detail
• Ability to learn new technologies and adapt quickly
• Capable of working under pressure and meeting deadlines

Responsibilities

• Build effective and efficient schedules around client and Care Professionals needs
• Account for travel time, holidays, training, and last-minute cancellations
• Respond promptly to scheduling changes and coordinate with team members
• Match Care Professionals with new clients in partnership with Client Services Team
• Align client schedules with needs while maintaining consistency weekly
• Develop strong relationships with clients and Care Professionals
• Collaborate with Recruitment Team to maintain staffing levels
• Coordinate with Care Team to schedule new and existing packages promptly
• Maintain accurate client and Care Professional data in scheduling system
• Perform other duties to support business operations
• Ensure compliance with client Equality, Diversity and Equal Opportunities policies

Skills

Scheduling expertise

IT systems proficiency

Adaptability to new tech

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Analytical thinking

Tools

Microsoft Office

Google Workspace

CRM software

Job description

Coordinate Smarter Schedules for Compassionate Home Care

Meaningful care begins with seamless coordination, reliable schedules, and people who feel supported. The Scheduling Support Specialist strengthens service continuity by connecting clients with suitable Care Professionals and responding quickly to changing needs. Your work improves everyday care experiences while building a long-term global career with Emapta, where top 1% talent gains stability, balance, mentorship, and exceptional growth opportunities worldwide.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Mid Shift, 3:00 PM-1:00 AM PH, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Essential Criteria

• 3-5 years of experience working in a scheduling role within home care, logistics, or another relevant environment
• Working knowledge of IT systems, including Microsoft Office or Google Workspace and CRM software
• Ability to learn and adopt new technologies where appropriate
• Strong resilience, a positive attitude, and excellent communication skills
• Excellent organizational and prioritization skills, with the ability to work calmly and accurately under pressure
• Collaborative mindset and strong interpersonal skills, with the ability to build rapport quickly
• Exceptional attention to detail and the ability to manage multiple tasks
• Logical and analytical thinking, with the ability to work independently and meet deadlines

Core Competencies

• Drive results and maintain a strong customer focus.
• Adapt to change and demonstrate resilience.
• Plan and organize priorities while influencing others effectively.
• Collaborate with teams, manage professional relationships, uphold organizational values, and learn with agility.

Responsibilities

• Build effective and efficient schedules around the needs of clients and Care Professionals.
• Prepare schedules that account for travel time, holidays, training, and last-minute cancellations.
• Respond promptly to scheduling changes and coordinate with relevant team members.
• Match Care Professionals with new clients in partnership with the Client Services Team and arrange introductions.
• Align client schedules with their needs while maintaining the same Care Professionals and service times each week whenever possible.
• Develop excellent relationships with clients and Care Professionals to create positive experiences for both.
• Collaborate with the Recruitment Team to maintain sufficient current and future staffing levels.
• Coordinate with the Care Team to resource and schedule new and existing care packages promptly.
• Add and maintain accurate client and Care Professional information in the electronic scheduling system.
• Perform other duties necessary to support the successful operation of the business.
• Ensure compliance with the client's Equality, Diversity, and Equal Opportunities Policy across employment and service delivery.

About the Client

Our client is an established, family-run home care provider dedicated to helping seniors and adults with disabilities live safely and independently in their own homes. Known for personalized, compassionate support, the organization builds lasting relationships by carefully matching clients with dedicated Care Professionals. Its services span companionship, personal care, dementia support, palliative care, live-in assistance, and complex health needs. Through consistent service quality and strong community connections, the company continues to enrich lives across the communities it serves every day.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.