Outbound Scheduling Coordinator | Onsite | Day 1 HMO | Up to PHP50K

Emapta; Mandaluyong; On-site; PHP 357,000 - 558,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Night differential pay

Salary advance program

Upskilling through Emapta Academy

Office gyms access

Lifestyle perks

Annual leave with cash-in option

Mentorship and global exposure

Job summary

Emapta is seeking an Outbound Scheduling Coordinator to combine confident communication with negotiation and relationship-building to secure coverage against demanding timelines. You will solve scheduling challenges, manage high-volume outreach to attorneys and law firms, coordinate hearings, and maintain accurate records while working onsite in Ortigas.

This full-time night-shift role offers a competitive PHP 50,000 salary up to, night differential pay, and opportunities for growth through

Qualifications

• 1-3 years of experience in outbound calling, scheduling, or related customer-facing roles.
• Strong persuasion and negotiation skills with the ability to build relationships.
• Excellent English communication and professional phone presence.
• Ability to manage high call volumes and meet deadlines without compromising service quality.
• Proficiency with web-based systems and Google Workspace applications.

Responsibilities

• Secure case coverage by outbound outreach to attorneys and law firms.
• Recruit and onboard new attorneys and strengthen relationships with legal partners.
• Coordinate hearing assignments and related logistics to keep cases moving.
• Negotiate attorney rates and coverage terms.
• Monitor active case queues and prioritize urgent matters.
• Respond promptly to attorney questions and requests while maintaining response-time standards.
• Maintain records of communications and scheduling updates.
• Manage high-volume outbound activity and daily quotas.
• Follow workflows and quality standards across attorney interactions.

Skills

Outbound calling

Scheduling

Negotiation

Relationship-building

English communication

Organization & multitasking

Tools

Google Workspace

Job description

Make Persuasion, Negotiation, and Precision Your Global Career Advantage

Great coordination isn't about making more calls-it's about making every conversation count. The Outbound Scheduling Coordinator combines confident communication with negotiation, relationship-building, and disciplined follow-through to secure professional coverage against demanding timelines. You'll solve scheduling challenges, manage competing priorities, and turn outreach into results that keep critical workflows moving. At Emapta, those capabilities can take you further through international exposure, award-winning employee experiences, continuous learning, and a long-term global career designed for top 1% professionals.

Snapshot

Employment Type: Full-time

Work Setup: Onsite, Ortigas

Salary: Up to PHP 50,000

Shift: Night Shift, Consecutive Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of experience in outbound calling, scheduling, coordination, customer service, sales support, or a related customer-facing role
• Strong persuasion, negotiation, and relationship-building skills
• Strong English communication skills with a clear, professional phone presence and confidence handling high-volume outbound conversations
• Ability to manage high call volumes and fast turnaround requirements without compromising service quality
• Excellent organization, prioritization, and multitasking abilities in a deadline-driven environment
• Strong attention to detail and accuracy when documenting interactions, schedules, and case information
• Comfortable following structured workflows, service standards, deadlines, and performance targets
• Proficiency with web-based systems and Google Workspace applications
• Experience in call center operations, outbound sales, scheduling, workforce coordination, negotiation, or other high-volume environments is advantageous

Responsibilities

• Secure case coverage by conducting outbound outreach to attorneys and law firms through phone, email, and text
• Recruit and onboard new attorneys while strengthening relationships with existing legal partners
• Coordinate hearing assignments, schedules, court requirements, and related logistics to keep cases moving on time
• Negotiate attorney rates, pricing, and coverage terms while meeting established negotiation and assignment targets
• Monitor active case queues, prioritize urgent matters, and elevate complex or time-sensitive issues appropriately
• Respond promptly to attorney questions, availability updates, and assignment-related requests while maintaining required response-time standards
• Maintain complete and accurate records of communications, case activity, scheduling updates, and negotiated terms
• Manage high-volume outbound activity while meeting daily assignment quotas, scheduling deadlines, and service commitments
• Follow established workflows and quality standards while maintaining professionalism across every attorney interaction

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.