Outbound Scheduling Coordinator

Emapta Global; Mandaluyong; On-site; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Night differential pay

Salary package

Prime Ortigas location

Salary advance program

Upskilling through Emapta Academy

Office gym access

Exclusive Emapta lifestyle perks

Employee referral incentives

Government and Emapta benefits

20 annual leaves

Job summary

Emapta Global in Ortigas is seeking an Outbound Scheduling Coordinator to expertly coordinate case coverage, schedule hearings, and negotiate terms with law firms. This role requires strong English communication, the ability to handle high-volume calls, and reliable follow-through to keep critical workflows moving.

You'll join a fast-paced, globally oriented team with opportunities for professional growth, mentorship, and a supportive work culture.

Qualifications

• 1–3 years of experience in outbound calling, scheduling, coordination, or related customer-facing roles.
• Strong English communication skills with a clear, professional phone presence.
• Ability to manage high call volumes and meet deadlines.
• Proficiency with web-based systems and Google Workspace applications.

Responsibilities

• Secure case coverage by outbound outreach to attorneys and law firms through phone, email, and text.
• Recruit and onboard new attorneys while strengthening relationships with existing legal partners.
• Coordinate hearing assignments, schedules, court requirements, and related logistics to keep cases moving on time.
• Negotiate attorney rates, pricing, and coverage terms while meeting targets.
• Monitor active case queues, prioritize urgent matters, and escalate time-sensitive issues appropriately.
• Maintain complete and accurate records of communications, scheduling updates, and negotiated terms.
• Manage high-volume outbound activity while meeting daily assignment quotas and deadlines.
• Follow established workflows and quality standards across attorney interactions.

Skills

Outbound calling

Scheduling coordination

Customer service

English communication

Job description

Make Persuasion, Negotiation, and Precision Your Global Career Advantage

Great coordination isn't about making more calls-it's about making every conversation count. The Outbound Scheduling Coordinator combines confident communication with negotiation, relationship-building, and disciplined follow-through to secure professional coverage against demanding timelines. You'll solve scheduling challenges, manage competing priorities, and turn outreach into results that keep critical workflows moving. At Emapta, those capabilities can take you further through international exposure, award-winning employee experiences, continuous learning, and a long-term global career designed for top 1% professionals.

Snapshot

Employment Type: Full-time

Work Setup: Onsite, Ortigas

Salary: Up to PHP 50,000

Shift: Night Shift, Consecutive Off

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Qualifications

• 1-3 years of experience in outbound calling, scheduling, coordination, customer service, sales support, or a related customer-facing role
• Strong persuasion, negotiation, and relationship-building skills
• Strong English communication skills with a clear, professional phone presence and confidence handling high-volume outbound conversations
• Ability to manage high call volumes and fast turnaround requirements without compromising service qualityExcellent organization, prioritization, and multitasking abilities in a deadline-driven environment
• Strong attention to detail and accuracy when documenting interactions, schedules, and case information
• Comfortable following structured workflows, service standards, deadlines, and performance targets
• Proficiency with web-based systems and Google Workspace applications
• Experience in call center operations, outbound sales, scheduling, workforce coordination, negotiation, or other high-volume environments is advantageous

Responsibilities

• Secure case coverage by conducting outbound outreach to attorneys and law firms through phone, email, and text
• Recruit and onboard new attorneys while strengthening relationships with existing legal partners
• Coordinate hearing assignments, schedules, court requirements, and related logistics to keep cases moving on time
• Negotiate attorney rates, pricing, and coverage terms while meeting established negotiation and assignment targets
• Monitor active case queues, prioritize urgent matters, and elevate complex or time-sensitive issues appropriately
• Respond promptly to attorney questions, availability updates, and assignment-related requests while maintaining required response-time standards
• Maintain complete and accurate records of communications, case activity, scheduling updates, and negotiated terms
• Manage high-volume outbound activity while meeting daily assignment quotas, scheduling deadlines, and service commitments
• Follow established workflows and quality standards while maintaining professionalism across every attorney interaction

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.