Customer Service Representative

Emapta Global; Muntinlupa; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Hybrid work (Alabang)

Gym access

Job summary

Emapta Philippines seeks a Customer Service Representative to ensure scheduling accuracy, build patient trust, and expand impact for an Australian wellness innovator. Hybrid setup in Alabang with strong growth, mentorship, and global exposure.

Competitive salary and Day 1 HMO with dependent coverage. Applicants should have 2+ years in BPO or healthcare-related customer service, excellent English, and a proactive, patient-first approach.

Qualifications

• At least 2 years of relevant BPO or customer service experience.
• Exceptional verbal English communication with clear diction and phone manner.
• Typing speed of at least 60 words per minute with high accuracy.
• Strong empathy, patience, and professionalism with patients of all ages.
• Attention to detail and proficiency in Microsoft Office applications.
• Stable wired, high-speed internet for hybrid work setup.

Responsibilities

• Handle high volumes of inbound calls from elderly patients regarding appointments and services.
• Conduct outbound calls to reschedule or cancel appointments and follow up with waitlisted patients.
• Verify patient eligibility through online portals, including PRODA.
• Manage appointment scheduling and calendar allocation through internal booking platforms.
• Record patient medical information and responses to predefined screening questions accurately.

Skills

Verbal English

Typing speed 60 WPM

Empathy

Attention to detail

Tools

Microsoft Office

Job description

Transform Patient Experiences in Australia's Advanced Health and Wellness Industry

Our client is an established Australian health and wellness innovator transforming how individuals, athletes, and fitness communities understand and improve their bodies. Through accessible mobile services, science-backed assessments, and expert analysis, the organization delivers accurate insights without disrupting clients' routines. Its personalized reporting converts complex health data into practical recommendations supporting stronger performance, effective weight management, and long-term wellbeing. Recognized for combining scientific precision, convenience, and compassionate service, the company empowers people to make confident, informed, and sustainable health decisions.

Job Description

Bring clarity, care, and confidence to patients navigating important health services. Through the Customer Service Representative position, you will protect scheduling accuracy, strengthen patient trust, and help an Australian wellness innovator expand its impact. Emapta offers a long-term global career with stability, growth, international exposure, work-life balance, meaningful progression, and a top 1% experience for top 1% talent ready to excel globally.

Job Overview

• Employment Type: Full Time
• Work Setup: Hybrid, Alabang ( Alternating one week onsite, one week WFH)
• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Alabang (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of relevant BPO or customer service experience; experience supporting healthcare or Australian accounts is an advantage
• Exceptional verbal English communication skills, with crisp diction, clear enunciation, and a calm, articulate phone manner
• Typing speed of at least 60 words per minute with a high level of accuracy
• Strong empathy, patience, and professionalism when supporting patients of all ages
• Strong attention to detail, administrative accuracy, and proficiency in Microsoft Office applications
• Stable wired, high-speed internet connection suitable for a hybrid work setup to prevent operational downtime
• Residence in or near Imus, Molino in Bacoor, Muntinlupa, or Las Piñas is strongly preferred
• Ability to adapt immediately to an early morning shift schedule

Your Daily Tasks

• Handle high volumes of inbound calls from elderly patients regarding appointments and services
• Conduct outbound calls to reschedule or cancel appointments and follow up with waitlisted patients or those who missed their visits
• Verify patient eligibility through online portals, including PRODA
• Manage appointment scheduling, medical center matching, and calendar allocation through internal booking platforms, including Bone Bus Calendar and MiSoft
• Record patient medical information and responses to predefined screening questions with complete accuracy

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.