Call Center Representative | Onsite | Makati | Night Shift | Consecutive Off

Emapta; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Night differential

Makati office

HMO coverage with dependent

Job summary

Emapta Philippines is seeking a Call Center Representative to connect patients with appointments, insurance support, and essential care information. You will work onsite in Makati with a night shift, joining a team focused on compassionate, patient-centered service.

The role requires healthcare knowledge, strong English communication, and the ability to handle a high volume of calls while maintaining accuracy and empathy.

Qualifications

• 1–3 years of relevant professional experience
• Experience in healthcare industry preferred
• Knowledge of medical insurance PPO/HMO plans
• Excellent written and verbal English communication
• Strong customer service and patient engagement skills
• Ability to handle a high volume of inbound calls
• Typing speed ≥55 words per minute
• Detail-oriented, organized, and multitasking abilities
• Professional, warm, and patient-focused phone manner

Responsibilities

• Answer high-volume inbound patient calls professionally
• Schedule, reschedule, and confirm appointments accurately
• Respond to patient inquiries about services, providers, and locations
• Verify patient insurance details (PPO/HMO)
• Document patient information in the EMR accurately
• Coordinate with clinic staff to support scheduling
• Deliver exceptional customer service in every interaction

Skills

Customer service

Patient engagement

Inbound calls

Typing 55 wpm

Attention to detail

Multitasking

Teamwork

Problem solving

English communication

Tools

CRM software

Microsoft Excel

Job description

Connect Patients to Care With Confidence and Compassion

Every call is a chance to make healthcare feel easier and more human. Join as a Call Center Representative and connect patients with appointments, insurance support, and essential care information. Build valuable healthcare BPO and patient service expertise while growing your global career with Emapta.

Your Healthcare Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift (8:00 AM-5:00 PM PST), Consecutive Days Off
• Work Setup: Onsite, Makati

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/))
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Skills & Experience

• 1 to 3 years of relevant professional experience
• Previous experience in the healthcare industry, strongly preferred
• Knowledge of medical insurance, including PPO and HMO plans, highly desirable
• Excellent written and verbal English communication skills
• Strong customer service and patient engagement skills
• Ability to manage a high volume of inbound calls while remaining calm under pressure
• Typing speed of at least 55 words per minute
• Strong attention to detail, organizational, and multitasking skills
• Ability to work efficiently in a fast-paced environment
• Warm, professional, and patient-focused phone manner
• Strong teamwork and problem-solving skills
• Dependable and motivated approach with a commitment to high-quality service

Technical Skills

• Proficiency in CRM software
• Working knowledge of Microsoft Excel

Your Daily Tasks

• Answer high-volume inbound patient calls in a professional and friendly manner.
• Schedule, reschedule, and confirm patient appointments accurately.
• Respond to patient inquiries about services, providers, and clinic locations.
• Verify patient insurance information, including PPO and HMO plans.
• Provide clear, compassionate, and accurate assistance to patients.
• Document patient information accurately in the electronic medical record (EMR) system.
• Coordinate with clinic staff to support efficient appointment scheduling.
• Deliver exceptional customer service and maintain professionalism in every patient interaction.

About the Client

Our client is a California-based healthcare organization dedicated to delivering convenient, high-quality, patient-centered care. They provide primary and urgent care alongside specialized services such as pediatrics, dermatology, mental health, women's health, sports medicine, and wellness. Through an expanding network of medical offices and experienced healthcare professionals, they focus on accessibility, prevention, health education, and exceptional patient experiences, helping individuals and families receive comprehensive care tailored to their needs at every stage of life.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.