Non-Voice Customer Service Support | Project-Based | WFH | Flexible Shift

Emapta; Metro Manila; Hybrid; PHP 279,000 - 469,000; Part time

Benefits offered by this job

Competitive salary package

Permanent WFH arrangement

Fixed weekends off

Salary advance program

Upskilling via Emapta Academy

Gym access and wellness perks

Lifestyle perks

Referral incentives

Engagement activities

Mentorship and global exposure

Career growth opportunities

Diverse work environment

Job summary

Emapta Philippines is seeking a Non-Voice Customer Service Support to handle email, live chat, and messaging inquiries for a digital wellness platform. This project-based, permanent work-from-home role emphasizes accuracy, empathy, and timely responses.

Join a mission-driven team with global exposure, flexible shifts, and growth opportunities, including access to Emapta Academy and wellness perks.

Qualifications

• 6 months to 2 years of experience in customer service, BPO, email/chat support.
• Experience providing live chat support and data entry.
• Proficiency in Microsoft Office.
• Familiarity with ticketing systems and CRM platforms.
• Strong written communication skills.
• Effective collaboration and teamwork skills.
• Strong multitasking and organizational abilities.
• Professional approach to customer interactions.

Responsibilities

• Respond to customer inquiries via email, live chat, messaging, and tickets.
• Provide accurate information about products, orders, accounts, and policies.
• Investigate and resolve concerns and service issues promptly.
• Process requests including order updates, refunds, and cancellations.
• Document interactions and resolutions in CRM or ticketing systems.
• Escalate complex concerns to the appropriate team.
• Follow standard procedures and SLAs.
• Maintain high standards of grammar and professionalism.
• Meet productivity, response time, and customer satisfaction targets.
• Coordinate with internal teams when needed.
• Protect confidential information per data privacy policies.
• Participate in training and continuous improvement activities.

Skills

Customer service

Written communication

Collaboration

Multitasking

Data entry

Live chat support

Tools

Microsoft Office

Ticketing systems

CRM platforms

Job description

Transform Customer Support in the Digital Wellness Industry

Human connection sits at the heart of successful digital wellness experiences. The Non-Voice Customer Service Support professional ensures every user feels heard, informed, and supported, directly strengthening retention, trust, and brand reputation. Grow with a mission-driven global platform and Emapta through a long-term career designed for top 1% talent seeking stability, global exposure, continuous growth, work-life balance, purpose, and meaningful progression.

Snapshot

• Employment Type: Project-Based
• Work Setup: Permanent Work From Home
• Shift: Flexible Shift, Weekends Off

Benefits

• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 6 months to 2 years of experience in customer service, BPO, email support, chat support, or a related field, preferred
• Experience providing live chat support and performing data entry
• Proficiency in Microsoft Office
• Familiarity with ticketing systems and CRM platforms
• Strong written communication skills
• Effective collaboration and teamwork skills
• Strong multitasking and organizational abilities
• Professional approach to customer interactions

Responsibilities

• Respond to customer inquiries through email, live chat, messaging platforms, and support tickets.
• Provide accurate information about products, services, orders, accounts, billing, and company policies.
• Investigate and resolve customer concerns, complaints, and service-related issues promptly.
• Process customer requests, including order updates, account changes, refunds, cancellations, and other service transactions.
• Document customer interactions, concerns, actions taken, and resolutions accurately in CRM or ticketing systems.
• Escalate complex or unresolved concerns to the appropriate team or department.
• Follow established customer service procedures, workflows, and service-level agreements.
• Maintain high standards of written communication, including grammar, professionalism, clarity, and accuracy.
• Meet productivity, response time, customer satisfaction, quality, and resolution targets.
• Coordinate with internal teams when additional information or assistance is required to resolve customer concerns.
• Protect confidential customer and company information in accordance with data privacy and security policies.
• Participate in training and continuous improvement activities.

About the Client

Our client is an innovative digital wellness company transforming personal development through guided meditation, reflective journaling, and intimate peer support. It has created a distinctive platform that turns inner work into structured, accessible daily journeys focused on mindfulness, self-love, emotional resilience, relationships, and purpose. By combining expert-led practices with small accountability groups, the company helps users pursue lasting change with greater connection and consistency. Its impact also extends beyond members by supporting vulnerable children through charitable contributions in Thailand today.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.