Patient Care Coordinator

SmartScale360 Careers; Philippines; À distance; PHP 406 000 - 487 000; Plein temps

Avantages offerts par ce poste

10 days PTO

Annual Appraisal

Career Growth Opportunities

Healthcare Benefits

Résumé du poste

SmartScale360 Careers is hiring a US Healthcare Scheduling Coordinator to support our home care clients across the United States. This remote role follows US business hours and requires coordinating caregiver shifts, attendance, and patient coverage.

We value healthcare scheduling experience, strong organization, and familiarity with scheduling platforms. A reliable home office setup and effective communication with clients are essential.

Qualifications

• 1+ year in Healthcare Scheduling, Patient Coordination, Workforce Management or Home Care Scheduling.
• Experience supporting US Healthcare or Home Care staffing is preferred.
• Strong organizational and multitasking abilities.
• Experience using scheduling or workforce management software.

Responsabilités

• Schedule and coordinate caregiver shifts for US home care clients.
• Monitor attendance, call-offs, and schedule adherence.
• Fill open shifts and ensure continuous patient coverage.
• Coordinate shift changes and caregiver replacements.
• Communicate with caregivers, patients, clients, and internal teams.
• Maintain accurate records within scheduling platforms.
• Generate scheduling, staffing, and attendance reports.
• Support daily workforce management and scheduling operations.

Connaissances

Healthcare Scheduling

Patient Coordination

Workforce Management

Dispatching

Staffing Coordination

US Client Communication

Outils

WellSky

AxisCare

ClearCare

CareSmartz360

NICE

Verint

Description du poste

SmartScale360 is actively hiring a US Healthcare Scheduling Coordinator to support our growing home care clients across the United States.

If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.

Location: Remote

Salary: PHP 40,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

Key Responsibilities

• Schedule and coordinate caregiver shifts for US home care clients
• Monitor attendance, call-offs, and schedule adherence
• Fill open shifts and ensure continuous patient coverage
• Coordinate shift changes and caregiver replacements
• Communicate with caregivers, patients, clients, and internal teams
• Maintain accurate records within scheduling platforms
• Generate scheduling, staffing, and attendance reports
• Support daily workforce management and scheduling operations

Required Qualifications

• At least 1 year of experience in Healthcare Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or Home Care Scheduling
• Experience supporting US Healthcare, Home Care, Staffing, Healthcare BPO, or Medical Accounts
• Strong organizational and multitasking abilities
• Experience using scheduling or workforce management software
• Reliable work-from-home setup

Work-From-Home Requirements:

• Device: Intel i5 + 8 GB RAM minimum
• 100 Mbps internet
• Backup device, internet, and power supply

Preferred Qualifications

• Experience supporting US Home Care agencies
• Experience with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms
• Experience handling caregiver scheduling and patient coordination
• Strong Microsoft Excel and reporting skills
• To help streamline the hiring process, candidates are encouraged to secure an NBI Clearance upon application to avoid delays during client matching.