SAP Support Engineer - Technical Liaison (Hybrid, Flexible Hours)

gea; España; Hybrid; PHP 3,268,000 - 4,357,000; Full time

Benefits offered by this job

Private health insurance

Employee Assistance Program

Hybrid work model

23 days vacation

Great work environment

Internal training & career development

Top Employer 2026

Job summary

GEA is seeking a Service Technical Support Engineer in Alcobendas to apply deep technical knowledge in an office-based service environment, supporting customers and service teams with strong technical solutions.

The role involves coordinating with local Sales, Technology Centers, and cross-functional teams to ensure accurate quotations, order processing, and SAP master data integrity while delivering high-quality service solutions across Europe.

Qualifications

• Bachelor's Degree in Engineering (Mechanical Engineering preferred).
• Prev. experience in industrial/engineering environments is advantageous.
• Operational experience with SAP: Quotations, Order management, Deliveries, Returns, Billing.
• Fluent Spanish and English; both written and spoken.
• Additional European languages are a strong asset.
• Familiarity with logistics and invoicing workflows.
• High attention to detail and data accuracy, esp. master data management.
• Ability to manage multiple priorities in demanding environments.
• Strong organizational, communication, and stakeholder management skills.
• Customer-centric, service-oriented, and results-driven mindset.
• Commitment to continuous improvement and operational quality.

Responsibilities

• Manage and analyze customer requests with local Sales and Technical Service teams; define technical scope for quotations.
• Serve as technical reference for Service Support and customers; liaison with Technology Centers.
• Develop technical expertise within local service support team in coordination with Technology Centers.
• Prepare and oversee quotations and order confirmations; ensure technical consistency and commercial alignment.
• Process and monitor customer orders, returns, and credit notes in SAP; ensure correct pricing and conditions.
• Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance and Technical Service.
• Support delivery, shipping and invoicing processes; handle exceptions with customers and suppliers.
• Ensure SAP master data integrity; correct inconsistencies affecting service levels.
• Identify process improvement opportunities and contribute to operational excellence.

Skills

Fluent Spanish

Fluent English

Education

Bachelor's Degree in Engineering (Mechanical preferred)

Tools

SAP

Job description

GEA is seeking a Service Technical Support Engineer in Alcobendas to apply deep technical knowledge in an office-based service environment, supporting customers and service teams with strong technical solutions.

The role involves coordinating with local Sales, Technology Centers, and cross-functional teams to ensure accurate quotations, order processing, and SAP master data integrity while delivering high-quality service solutions across Europe.