Service Technical Support Engineer

gea; España; Hybrid; PHP 3,268,000 - 4,357,000; Full time

Benefits offered by this job

Private health insurance

Employee Assistance Program

Hybrid work model

23 days vacation

Great work environment

Internal training & career development

Top Employer 2026

Job summary

GEA is seeking a Service Technical Support Engineer in Alcobendas to apply deep technical knowledge in an office-based service environment, supporting customers and service teams with strong technical solutions.

The role involves coordinating with local Sales, Technology Centers, and cross-functional teams to ensure accurate quotations, order processing, and SAP master data integrity while delivering high-quality service solutions across Europe.

Qualifications

• Bachelor's Degree in Engineering (Mechanical Engineering preferred).
• Prev. experience in industrial/engineering environments is advantageous.
• Operational experience with SAP: Quotations, Order management, Deliveries, Returns, Billing.
• Fluent Spanish and English; both written and spoken.
• Additional European languages are a strong asset.
• Familiarity with logistics and invoicing workflows.
• High attention to detail and data accuracy, esp. master data management.
• Ability to manage multiple priorities in demanding environments.
• Strong organizational, communication, and stakeholder management skills.
• Customer-centric, service-oriented, and results-driven mindset.
• Commitment to continuous improvement and operational quality.

Responsibilities

• Manage and analyze customer requests with local Sales and Technical Service teams; define technical scope for quotations.
• Serve as technical reference for Service Support and customers; liaison with Technology Centers.
• Develop technical expertise within local service support team in coordination with Technology Centers.
• Prepare and oversee quotations and order confirmations; ensure technical consistency and commercial alignment.
• Process and monitor customer orders, returns, and credit notes in SAP; ensure correct pricing and conditions.
• Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance and Technical Service.
• Support delivery, shipping and invoicing processes; handle exceptions with customers and suppliers.
• Ensure SAP master data integrity; correct inconsistencies affecting service levels.
• Identify process improvement opportunities and contribute to operational excellence.

Skills

Fluent Spanish

Fluent English

Education

Bachelor's Degree in Engineering (Mechanical preferred)

Tools

SAP

Job description

Responsibilities / Tasks

We are looking for a Service Technical Support Engineer to join our team in Alcobendas . This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role.

Key Responsibilities

• Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.


• Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.


• Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.


• Prepare and oversee quotations and order confirmations , ensuring technical consistency, accuracy, and commercial alignment.


• Process and monitor customer orders, returns, and credit notes in SAP , ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.


• Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service .


• Support delivery, shipping, and invoicing processes , managing exceptions and engaging with customers and suppliers when required.


• Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.


• Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.

Your Profile / Qualifications

• Bachelor's Degree in Engineering (Mechanical Engineering preferred).


• Previous experience in industrial or engineering environments is a strong advantage.


• Proven operational experience with SAP , particularly in Quotations, Order management, Deliveries, Returns, Billing


• Fluent Spanish and English , both written and spoken.


• Additional European languages are considered a strong asset.


• Familiarity with logistics and invoicing workflows .


• High attention to detail and data accuracy , particularly in master data management.


• Ability to manage multiple priorities in demanding environments.


• Strong organizational, communication, and stakeholder management skills.


• Customer-centric , service-oriented, and results-driven mindset.


• Commitment to continuous improvement and operational quality.

In this role, you will combine technical expertise , SAP process knowledge , and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization.

We offer:

• Attractive compensation package aligned with experience and responsibilities


• Private health insurance plan


• Employee Assistance Program


• Flexible working hours and a hybrid working model (up to two days per week remote)


• 23 days of vacation per year


• Great work environment as part of a collaborative team


• Continuous internal training and career development opportunities, both nationally and internationally


• The opportunity to join a company recognized as a Top Employer 2026