SAP Order Entry Lead — Hybrid Customer Service Excellence

Henkel ibérica portugal, unipessoal, lda; Makati; Hybrid; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Global opportunities

Wellbeing programs

Parental leave

Job summary

Henkel Philippines is seeking a Team Lead for Customer Service Support (SAP Order Entry) to guide a high-performing team in Makati. You will coordinate with Supply Chain, Operations, and regional stakeholders to resolve issues, drive process improvements, and ensure service targets are met in a fast-paced, international environment.

The role requires a Bachelor’s degree and 5+ years of SAP Order Entry experience, strong MS Excel skills, and excellent English communication.

Qualifications

• Bachelor's Degree in any field.
• Minimum of five (5) years’ experience handling SAP Order Entry.
• Proficiency in MS Excel is required; SAP knowledge in Order Entry is required.
• Detail oriented and customer-service oriented; people management skills.
• Proficiency in English verbal and written communication.

Responsibilities

• Lead and develop the Customer Service Support team, including hiring, performance management, succession planning, and fostering a strong, engaged team culture.
• Act as key point of contact for stakeholders, driving alignment through regional calls and effective relationship management.
• Oversee operational excellence by monitoring performance and ensuring adherence to quality standards, KPIs, and SLAs.
• Drive continuous improvement and process optimization with Supply Chain and Operations to increase efficiency and service quality.
• Plan and manage team resources and structure to meet business demands, including absence management and workload balancing.
• Lead and contribute to cross-functional projects, process transfers, and audits, ensuring smooth implementation and ongoing improvements.
• Use data and insights to identify improvement opportunities, communicate results, and implement actions that enhance outcomes.

Skills

SAP Order Entry

MS Excel

People management

English communication

Education

Bachelor's Degree in any field

Job description

Henkel Philippines is seeking a Team Lead for Customer Service Support (SAP Order Entry) to guide a high-performing team in Makati. You will coordinate with Supply Chain, Operations, and regional stakeholders to resolve issues, drive process improvements, and ensure service targets are met in a fast-paced, international environment.

The role requires a Bachelor’s degree and 5+ years of SAP Order Entry experience, strong MS Excel skills, and excellent English communication.