Team Lead Customer Service Support— Philippines, Makati, Global Business Solutions+

Henkel; Makati; Hybrid; PHP 720,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Global growth opportunities

Wellbeing programs

Parental leave (8 weeks)

Employee Share Plan

Provident Fund

Insurance coverage

Job summary

Henkel is seeking a Team Lead for Customer Service Support (SAP Order Entry) based in Makati. The role combines team leadership with cross-functional collaboration across Supply Chain and Operations in a fast-paced, international setting.

You will drive performance, manage resources, and lead process improvements while ensuring high-quality customer service and strong stakeholder relationships. Hybrid work setup in Ayala Avenue, Makati.

Qualifications

• Bachelor's degree required.
• 5+ years experience in SAP Order Entry.
• Proficiency in MS Excel required.
• Detail-oriented with strong customer-service mindset.
• Fluent in English (verbal and written).

Responsibilities

• Lead and develop the Customer Service Support team and integrate succession planning.
• Coordinate with regional stakeholders and drive alignment across functions.
• Monitor KPIs and SLAs, ensuring quality and efficiency.
• Drive continuous improvement with Supply Chain and Operations.
• Plan resources and balance workload to meet business demands.
• Lead cross-functional projects, process transfers and audits.
• Use data and feedback to identify opportunities and implement improvements.

Skills

SAP Order Entry

MS Excel

English proficiency

People management

Detail oriented

Education

Bachelor's Degree

Tools

SAP

Job description

Team Lead Customer Service Support (SAP Order Entry Management)

Global Business Solutions+ General Services Philippines, Makati, National Capital Region Full Time Regular

About this Position

As a Team Lead Customer Service Support, you play a key role in ensuring a seamless and high-quality customer experience by leading a team at the heart of our operations. This position bridges daily service delivery with strategic collaboration—working closely with Supply Chain, Operations, and regional stakeholders to resolve operational challenges, improve processes, and consistently meet performance targets. Your leadership directly impacts service quality, efficiency, and the strength of our business relationships. You will lead a dynamic, service-driven team in a fast-paced, international environment where collaboration, accountability, and continuous improvement are essential. Beyond managing day-to-day operations, you will shape team development, foster engagement, and create a culture of open communication and performance ownership. This role offers the opportunity to influence cross-functional projects, drive meaningful improvements, and build a resilient, high-performing team that supports both current needs and future

What you´ll do

• Lead and develop the Customer Service Support team, including hiring, performance management, succession planning, and fostering a strong, engaged team culture
• Act as key point of contact for stakeholders, driving alignment through regular regional calls, clear communication, and effective relationship management
• Oversee operational excellence by resolving day-to-day topics, monitoring performance, and ensuring adherence to quality standards, KPIs, and SLAs
• Drive continuous improvement and process optimization in collaboration with Supply Chain and Operations to increase efficiency and service quality
• Plan and manage team resources and structure to meet business demands, including absence management and workload balancing
• Lead and contribute to cross-functional projects, process transfers, and audits, ensuring smooth implementation and ongoing improvements
• Use data, feedback, and insights to identify improvement opportunities, communicate performance results, and implement actions that enhance team and business outcomes

What makes you a good fit

• Bachelor's Degree in any field
• Minimum of five (5) years’ experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in Order Entry is required
• Must be detail oriented and customer-service oriented. People management skills.
• Proficiency in English verbal and written communication is needed
• Amenable to work on mid-shift schedule (3:00 PM to 12:00 NN), and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID:26103106

Job Locations:Philippines, National Capital Region, Makati

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application