SAP CRM- Functional Consultant

Strata Results Group; Makati; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

A leading consultancy firm based in the Philippines is seeking an experienced SAP CRM Functional Consultant to implement and optimize CRM solutions for various clients. The role involves gathering requirements, configuring SAP CRM modules, and ensuring integration with other systems. Ideal candidates should have over 5 years of experience in relevant modules, strong analytical skills, and the ability to work in a hybrid setup (3 days onsite). This position offers an opportunity to impact client operations positively while working in a dynamic environment.

Qualifications

• Minimum 5+ years of experience as an SAP CRM Functional Consultant.
• Hands-on experience in SAP CRM Sales, Service, and Marketing modules.
• Strong understanding of CRM processes, customer interactions, and business workflows.

Responsibilities

• Engage with business users to gather and document CRM functional requirements.
• Configure and customize SAP CRM solutions, ensuring alignment with business needs.
• Collaborate with cross-functional teams for seamless integration.
• Conduct system testing, user training, and provide post-implementation support.

Skills

SAP CRM Sales module

SAP CRM Service module

SAP CRM Marketing module

CRM processes understanding

Analytical skills

Communication skills

Tools

SAP Fiori

SAP S/4HANA

SAP CX

ABAP debugging

Job description

Makati Central Post Office, Philippines | Posted on 09/22/2025

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

SAP CRM- Functional Consultant

Details:

• Employment Type: Full-time
• Work Arrangement: 3 days on site
• Start Date: ASAP

Who we are:

SRG has a proven track record for assisting iconic local and global organisations to achieve their business objectives and outcomes on time and within budget. Our key capabilities are, but not limited to include:

• Program Delivery
• Process Optimisation
• Recruitment

All our capabilities are backed by specialists and technology leaders who are experienced, and up to speed with the industry sector’s common pain-points, best-practice operations, regulatory requirements, and obligations.

Our experience spans across many industries which include Telecommunications, Government, Information Technology, Manufacturing, Casino and Gaming, Hospitality, Transport & Logistics, Construction, Humanitarian, and Banking.

What we are looking for:

Strata Results is seeking an experienced SAP CRM Functional Consultant to join our team in Manila. The role will focus on implementing, configuring, and optimizing SAP CRM solutions for clients across various industries. The consultant will work closely with business stakeholders to gather requirements, design solutions, and ensure seamless integration with other SAP modules and external systems.

Responsibilities

• Engage with business users to gather and document CRM functional requirements.
• Configure and customize SAP CRM solutions, ensuring alignment with business needs.
• Collaborate with cross-functional teams, including SAP S/4HANA, SAP CX, and third-party applications, to ensure seamless integration.
• Conduct system testing, user training, and provide post-implementation support.
• Analyse business processes and recommend best practices for CRM functionalities, including Sales, Service, and Marketing modules.
• Assist in data migration, master data management, and system enhancements.
• Troubleshoot issues and provide functional support for SAP CRM users.
• Prepare documentation, including functional specifications, test cases, and training materials.

Qualification and Experience

• Minimum 5+ years of experience as an SAP CRM Functional Consultant.
• Hands-on experience in SAP CRM Sales, Service, and Marketing modules.
• Strong understanding of CRM processes, customer interactions, and business workflows.
• Experience in SAP CRM configuration and customization, including Web UI enhancements.
• Knowledge of SAP CRM Middleware and integration with S/4HANA, SAP CX, and external applications.
• Understanding of SAP Fiori and UI5 for CRM-related functionalities is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a hybrid work setup (3 days onsite in Manila).

Preferred Skills

• Experience with SAP Customer Experience (CX) solutions.
• Familiarity with SAP Cloud for Customer (C4C).
• Basic knowledge of ABAP debugging is a plus.
• Previous experience working in IT consultancy or project-based environments.