Salon Support Specialist — Bookings & Client Care

Outsourcey; Philippines; Remote; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Opportunity to shape HR function of a迅

Career growth and development

Job summary

Outsourcey, based in the Philippines, seeks a Customer Support Specialist to join our team and support salon clients. You will handle inbound calls, answer questions about services and pricing, and ensure smooth appointment scheduling.

You will use salon booking, POS, CRM, and other business software to update client profiles and service history, while maintaining a high standard of professionalism and accurate records.

Qualifications

• 2+ years in customer service or voice-based role, preferably in beauty/spa/salon.
• Experience with salon software or booking/POS platforms.
• Excellent English, professional phone presence and client communication.
• Comfort with CRM, scheduling platforms, POS, email, and spreadsheets.

Responsibilities

• Handle inbound calls, provide info on services, pricing, policies, and promotions.
• Schedule, reschedule, confirm, and cancel appointments with appropriate matching.
• Use salon software to update appointments, client profiles, and service history.
• Deliver warm, professional support and address concerns or complaints.
• Assist clients in selecting treatments or services based on needs.
• Conduct follow-ups to reduce no-shows and encourage repeat bookings.
• Capture new customer info, respond to inquiries, and track leads.
• Maintain accurate records and escalate complex issues to management.

Skills

Customer service

Call center

Salon software

CRM systems

English communication

Organization

Tools

Fresha

Boulevard

Mindbody

Vagaro

GlossGenius

Phorest

Square Appointments

Job description

Outsourcey, based in the Philippines, seeks a Customer Support Specialist to join our team and support salon clients. You will handle inbound calls, answer questions about services and pricing, and ensure smooth appointment scheduling.

You will use salon booking, POS, CRM, and other business software to update client profiles and service history, while maintaining a high standard of professionalism and accurate records.