Salon De Ning Bar Supervisor

The Hongkong and Shanghai Hotels, Limited; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

The Peninsula Manila in Makati City leads luxury hospitality in the Philippines, seeking a skilled senior bartender with leadership experience to ensure exceptional guest service across the bar and its dining venues. You will oversee service quality, coordinate with culinary teams, and conduct pre-shift briefings while maintaining high standards in a fast-paced luxury setting.

A college degree in Hospitality Management is required, with extensive experience in upscale bars and strong

Qualifications

• Must have a college degree, in a field aligned with hospitality management.
• Minimum 2 years experience in a luxury or upscale bar environment and at least 3 years in a senior bartender or leadership role.
• Excellent communication and interpersonal skills; ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Ensure exceptional guest service with friendly, discreet, and unobtrusive service during greeting, seating and service.
• Handle or relay guest inquiries and complaints to managers, ensuring problems are resolved satisfactorily.
• Foster positive guest and colleague relations and maintain good working relationships.
• Coordinate with kitchen on daily operations and quality control when appropriate.
• Conduct daily pre-shift briefings on preparation, service, and menu.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Education

Bachelor’s degree in Hospitality Management

Job description

Job Description:

We are looking for an individual who is passionate about providing an exceptional guest experience for efficient and profitable operation of The Bar and Salon De Ning, whilst ensuring exceptional levels of Food and Beverage service and team engagement.

Key accountabilities

• Always ensure the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in greeting, seating, and waiting on all guests
• Handle, or relay to the F&B Manager, Assistant Director of F&B or Director F&B, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Establish and maintain positive guest and colleague interactions with good working relationships
• Liaise with the kitchen on daily operations and quality control if appropriate
• Conduct daily pre-shift briefings to employees on preparation, service and menu

General Requirements

• Must be a college graduate, with a degree in line with Hospitality Management.
• Minimum of 2 years experience in a luxury or upscale bar environment. And minimum of 3 years experience as a Senior Bartender or any related position of being a leader.
• Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks at once.
• Knowledgeable of food and beverage service standards and procedures.
• Willingness to work in a flexible schedule, including, evenings, weekends, holidays, and broken shift.

The Peninsula Manila

Located in Makati Citys bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the Jewel in the Capital’s Crown, it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.