Salesforce Systems Analyst - Hybrid & Impact-Driven

AMCS Group; Cebu City; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Health insurance for you and dependets

Hybrid work setup

Shuttle service

On-site food and coffee

Allowances

25 days of leave

Learning platform access

Job summary

AMCS Group is seeking an experienced Salesforce Administrator to support day-to-day operations, troubleshoot user issues, and drive enhancements within Salesforce and related ERP integrations. You will collaborate with multiple departments, manage changes, and help roll out new features while maintaining thorough documentation.

The role requires strong problem-solving and customer-facing communication skills, with fluency in English. A degree in CS and ERP exposure are valued assets.

Qualifications

• 3+ years as Salesforce administrator with consulting experience a plus
• Service Cloud experience desired
• Degree in Computer Science or related field; NetSuite exposure is a plus

Responsibilities

• Provide day-to-day Salesforce support — investigating, analysing, and resolving user issues with a customer-focused approach
• Meet regularly with operational departments to provide status updates on work items
• Manage the full lifecycle of enhancements and fixes — requirement gathering, solutioning, build, testing and deployment
• Work within the change request process, ensuring adherence to team change control standards
• Support integrations and troubleshooting between Salesforce, External Client apps, and ERP systems
• Act as liaison between users, vendors, and enablement teams to resolve complex issues and roll out new features
• Create and maintain documentation for new processes and system updates

Skills

Salesforce administrator

Service Cloud

Customer management

Communication skills

Problem solving

Education

Degree in Computer Science

ERP systems exposure (NetSuite)

Tools

Salesforce, External Client Apps, ERP integrations

Job description

AMCS Group is seeking an experienced Salesforce Administrator to support day-to-day operations, troubleshoot user issues, and drive enhancements within Salesforce and related ERP integrations. You will collaborate with multiple departments, manage changes, and help roll out new features while maintaining thorough documentation.

The role requires strong problem-solving and customer-facing communication skills, with fluency in English. A degree in CS and ERP exposure are valued assets.