Salesforce Administrator

Confidential; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Confidential seeks a Salesforce Administrator to support and enhance our Salesforce environment from the Philippines. You will perform routine admin tasks, configure users, profiles, permissions, and licenses, and collaborate with analysts to implement efficient solutions.

Strong documentation and communication are essential as you maintain data integrity and help drive platform improvements. Responsibilities include building simple automations, reports, and dashboards, staying aligned with best

Qualifications

• Experience: 1-2 years as a certified Salesforce Administrator, ideally with a SaaS company using Salesforce.
• Experience with CPQ is considered an asset.

Responsibilities

• Support, maintain, and enhance the Salesforce environment for optimal performance.
• Create/modify user accounts, profiles, permission sets, licenses, and product configurations.
• Troubleshoot issues, identify root causes, and implement solutions.
• Design and maintain Salesforce customizations (fields, records, Flows, processes).
• Recommend and implement system optimizations following best practices.
• Test and validate customizations, integrations, modules, and features.

Skills

CRM concepts

Lead to Cash

Salesforce Service

MS Office

Communication

Documentation

CPQ

Jira

Lightning App Builder

Tools

Jira

Excel

Outlook

Job description

The Salesforce Administrator provides foundational administrative support for our Salesforce platform, critical to supporting the ongoing refinement of the platform. This role focuses on maintaining and enhancing the Salesforce ecosystem, executing standardized tasks, and working as part of a team as well as an individual contributor. The role is also responsible for administering additional systems as needed. Excellent documentation and communication skills are essential.

SKILLS

• Basic understanding of CRM concepts and SaaS business models.
• Solid understanding of the Lead to Cash Sales process.
• Basic understanding of Salesforce Service functionality.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and documentation skills.
• Eagerness to learn and adapt.
• Familiarity with CPQ configuration is considered an asset.
• Familiarity with Jira will be considered an asset.
• Familiarity with Lightning App Builder is considered an asset.

RESPONSIBILITIES:

• Support, maintain, and enhance the existing Salesforce environment to ensure optimal performance.
• Perform routine Salesforce tasks such as user account creation/modification, profile and permission set assignments, license management, and product configuration.
• Troubleshoot system issues, identify root causes, and implement recommended solutions.
• Design, develop, and maintain Salesforce customizations, including custom fields, records, Flows and processes.
• Recommend and implement system optimizations while adhering to Salesforce best practices.
• Test and validate your own Salesforce customizations, integrations, modules, and features to ensure reliability and efficiency.
• Collaborate with Business Analysts and other teams to assess and manage the impacts of Salesforce updates and releases.
• Analyze business requirements and implement solutions that align with best practices.
• Assist in the maintenance of integrations and the products being integrated.
• Update existing data and maintain a high degree of data integrity.
• Create and update basic reports and dashboards.
• Assist with data imports and exports using standard Salesforce tools.
• Document Salesforce processes and configurations.
• Triage issues and elevate when needed.

QUALIFICATIONS:

• Experience: 1-2 years of experience as a certified Salesforce Administrator, ideally with a SaSS company using Salesforce.
• Experience with CPQ is considered an asset.