Salesforce Administrator | Hybrid & Impactful Tech

AMCS Group; Cebu City; Hybrid; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Health insurance for you and dependets

Hybrid work setup

Shuttle service

On-site food and coffee

Allowances

25 days of leave

Learning platform access

Job summary

AMCS Group is seeking a Salesforce Administrator to provide day-to-day support, collaborate with operations, and manage enhancements across Salesforce and ERP integrations. Fluency in English and a strong problem-solving mindset are essential.

You will work in a hybrid setup, meeting stakeholders, documenting processes, and ensuring stable, scalable Salesforce operations that align with business goals.

Qualifications

• 3+ years as a Salesforce administrator (consulting experience a plus).
• Service Cloud experience preferred.
• Degree in Computer Science or related field; exposure to NetSuite or similar ERP systems is a plus.
• Strong problem-solving skills, both independently and in a team, with the ability to make sound decisions under pressure.
• Excellent customer management and verbal/written English.

Responsibilities

• Provide day-to-day Salesforce support — investigating, analysing, and resolving user issues with a customer-focused approach.
• Meet regularly with operational departments to provide status updates on work items.
• Manage the full lifecycle of enhancements and fixes — requirement gathering, solutioning, build, testing and deployment — ensuring changes are reliable and don't degrade existing functionality.
• Work within the change request process, ensuring adherence to team change control standards.
• Support integrations and troubleshooting between Salesforce, External Client apps, and ERP systems.
• Act as liaison between users, vendors, and enablement teams to resolve complex issues and roll out new features.
• Create and maintain documentation for new processes and system updates.

Skills

Salesforce administration

Service Cloud

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

NetSuite

Job description

AMCS Group is seeking a Salesforce Administrator to provide day-to-day support, collaborate with operations, and manage enhancements across Salesforce and ERP integrations. Fluency in English and a strong problem-solving mindset are essential.

You will work in a hybrid setup, meeting stakeholders, documenting processes, and ensuring stable, scalable Salesforce operations that align with business goals.