Salesforce Specialist

Tangent Solutions, Inc.; Pasig; On-site; PHP 279,000 - 446,400; Full time

Job summary

Tangent Solutions, Inc. is seeking a customer service-focused professional to manage client inquiries via email and online systems. The role involves timely feedback, coordination with fulfillment teams, and accurate reporting of daily tasks to ensure smooth service delivery.

The ideal candidate demonstrates strong communication skills, meticulous attention to detail, and the ability to work under pressure with minimal supervision. Prior experience in customer service is preferred.

Qualifications

• Bachelor’s degree is a plus.
• Proficient in Windows-based applications and MS Excel.
• Keen on minute details, flexible, systematic, and results-oriented.
• Strong written and verbal communication skills.
• Able to work under pressure with minimal supervision.
• Experience in Customer Service preferred.

Responsibilities

• Actively attends to client inquiries by email or online application/system.
• Provides timely feedback on requests and complaints via phone, email, or system.
• Coordinates with the Service Fulfillment Team for asset releases and technical concerns.
• Prepares and submits daily and monthly reports of daily tasks.

Skills

Written & verbal communication

Detail-oriented

Customer service

Time management

Education

Bachelor’s degree (preferred)

Tools

MS Excel

MS Office

Customer service software

Job description

Actively attends to client inquiries by email or through online application/system regarding products and services.

Regularly monitors and provides timely feedback to clients regarding requests, queries, and complaints by phone, email, or through online application/system.

Coordinates with the Service Fulfillment Team for the timely and accurate release of assets and any technical service-related concerns.

Accurately prepare and submit daily and monthly reports of the daily tasks.

Requirements

Bachelor’s degree is a plus.

Computer literate in Windows-based applications (MS Office), especially MS Excel with the ability to learn customer service software applications.

Keen on minute details, flexible, systematic, and results-oriented.

Good at written and verbal communication skills.

Ability to work well under pressure and with minimal supervision.

Preferably with experience in Customer Service