Salesforce Support Specialist

N2S Global Workforce Solutions LLC; Metro Manila; On-site; PHP 240,000 - 480,000; Full time

Job summary

N2S Global Workforce Solutions LLC seeks an experienced Salesforce support specialist to troubleshoot and resolve Salesforce and related application issues. You will replicate problems, analyze data with Salesforce Inspector, and use SQL to validate records and trace transactions across systems.

This role requires strong analytical and communication skills, the ability to distinguish between code defects and data issues, and a commitment to a fixed schedule.

Qualifications

• Hands-on Salesforce support or administration experience.
• Strong troubleshooting and analytical skills.
• Experience using Salesforce Inspector or similar Salesforce data tools.
• Working knowledge of SQL for data investigation and troubleshooting.
• Ability to understand and troubleshoot JSON messages and API requests/responses.
• Ability to trace records or transactions using IDs across multiple systems.
• Strong understanding of data and application-related issues.
• Ability to distinguish between code defects and data-related issues.
• Strong written and verbal communication skills.
• Willingness to work the assigned fixed schedule.

Responsibilities

• Troubleshoot and resolve Salesforce and related application issues.
• Replicate reported problems to isolate contributing factors and determine root cause.
• Navigate and investigate Salesforce data using Salesforce Inspector or comparable tools.
• Use SQL queries to understand and validate records for troubleshooting.
• Analyze JSON messages, requests, and responses to identify issues and trace transactions.
• Use IDs and other identifiers to query or search related/ancillary systems.
• Determine whether an issue is code-based, configuration-related, or requires a data fix.
• Document troubleshooting steps, findings, resolutions, and recurring issues.
• Collaborate with technical, development, and business teams when escalation is required.
• Provide timely and professional support while meeting established service-level expectations.

Skills

Salesforce admin

Troubleshooting

Salesforce Inspector

SQL

JSON/API

ID tracing

Data issues

Code vs data

Written communication

Fixed schedule

Tools

Salesforce Inspector

Job description

Key responsibilities

• Troubleshoot and resolve Salesforce and related application issues.

• Replicate reported problems to isolate contributing factors and determine root cause.

• Navigate and investigate Salesforce data using Salesforce Inspector or comparable tools.

• Use SQL queries to understand and validate records for troubleshooting.

• Analyze JSON messages, requests, and responses to identify issues and trace transactions.

• Use IDs and other identifiers to query or search related/ancillary systems.

• Determine whether an issue is code-based, configuration-related, or requires a data fix.

• Document troubleshooting steps, findings, resolutions, and recurring issues.

• Collaborate with technical, development, and business teams when escalation is required.

• Provide timely and professional support while meeting established service-level expectations.

About you

• Hands-on Salesforce support or administration experience.

• Strong troubleshooting and analytical skills.

• Experience using Salesforce Inspector or similar Salesforce data tools.

• Working knowledge of SQL for data investigation and troubleshooting.

• Ability to understand and troubleshoot JSON messages and API requests/responses.

• Ability to trace records or transactions using IDs across multiple systems.

• Strong understanding of data and application-related issues.

• Ability to distinguish between code defects and data-related issues.

• Strong written and verbal communication skills.

• Willingness to work the assigned fixed schedule.