Senior Success Engineer

Acquire; Pasig; On-site; PHP 2,452,483 - 3,678,724; Full time

Job summary

Acquire, located in Pasig City, is seeking a Senior Success Engineer to engage in client discovery sessions and assist with application optimization. The role involves leading various initiatives including delivering training and managing escalations while ensuring excellent communication.

Ideal candidates will have strong time management skills, and the ability to produce high-quality documentation and deliverables while working alongside product development and analytics teams.

Qualifications

• Proven ability to manage multiple priorities efficiently.
• Strong active listening and follow-up skills.
• Ability to deliver high-quality documentation.

Responsibilities

• Lead discovery sessions to understand business processes.
• Deliver training tailored to customer specifications.
• Assist clients in optimizing their application platform.

Skills

Effective communication skills

Time management

Client relationship management

Tools

Adobe

SAP

PowerBI

IBM Cognos

Job description

## Senior Success EngineerApplylocations: Pasig Citytime type: Full timeposted on: Posted Todayjob requisition id: R12561We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**A Glimpse into Your New Role**To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.* Lead discovery sessions to understand the existing and desired business processes.* Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.* Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.* Deliver high-quality documentation of client requirements and design specifications for implementation.* Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.* Work closely and successfully with other departments including Product Development, Data Services and Analytics.* Produce deliverables on one of Riskonnect’s primary platforms including configuration and workflows, detailed technical documentation, and unit test plans.* Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.* Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.* Participate in customer status calls.* Manage escalations and expectations for both the client and internal personnel.* Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills. Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.Join the A-Team and experience the A-Life!