Salesforce Administrator: Optimize Sales & Service Cloud

MicroSourcing; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

MicroSourcing is seeking a skilled Salesforce Administrator to manage day-to-day configuration, support, maintenance, and ongoing improvements of our Salesforce platform, with emphasis on Sales and Service Cloud to drive efficiency.

You will collaborate with multiple departments to implement data management, reporting, dashboards, and integrations while providing user training and ongoing support to ensure optimal system usage.

Qualifications

• 4–6 years of hands-on experience as a Salesforce Administrator.
• Salesforce Administrator certification is required; additional certifications (Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant) are a plus.
• Experience with Sales Cloud and Service Cloud is required.

Responsibilities

• Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and data management.
• Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, validation rules, and process automation.
• Leverage Sales Cloud and Service Cloud to optimize sales and customer service processes.
• Ensure data integrity and cleanliness through regular data audits, de-duplication, and data imports/exports.
• Provide end-user support, troubleshoot issues, and conduct trainings to maximize effective Salesforce use.
• Develop and maintain reports and dashboards to provide actionable insights to stakeholders.
• Collaborate with third-party applications and integrations to extend Salesforce functionality.
• Stay up-to-date with Salesforce releases, features, and best practices to recommend improvements.

Skills

Salesforce Admin

Sales Cloud

Data Management

Reporting & Dashboards

Training & Support

Education

Salesforce Administrator Certification

Tools

Apex

Visualforce

Lightning Components

Job description

MicroSourcing is seeking a skilled Salesforce Administrator to manage day-to-day configuration, support, maintenance, and ongoing improvements of our Salesforce platform, with emphasis on Sales and Service Cloud to drive efficiency.

You will collaborate with multiple departments to implement data management, reporting, dashboards, and integrations while providing user training and ongoing support to ensure optimal system usage.