Sales Trainer: Elevate CX & Team Growth

TDCX, Inc.; Manila; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Medical coverage

Insurance coverage

World-class workspace

Learning & development

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO with delivery in the Philippines. We seek a customer support specialist to provide excellent service across channels, identify needs, and drive first-contact resolution while upholding our standards.

You’ll contribute to improvements and maintain strong customer relationships. Join a world-class work environment with learning and development plans, flexible arrangements, and recognition programs designed to support your growth and success in a

Qualifications

• Diploma or higher required; fresh graduates encouraged to apply.
• 2 years of related work experience preferred, but fresh graduates are welcome.
• Strong time management and ability to multitask to meet customer needs.
• Ability to tailor responses using information provided by customers.
• Excellent communication skills with active listening and empathy.
• Comfortable using computers and learning new systems.

Responsibilities

• Provide excellent support via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up to close cases per service standards.
• Give feedback on tools, resources, procedures to improve workflows and customer experience.
• Deliver high-quality services to achieve maximum customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform any other duties related to the Quality Management System as assigned.

Skills

Strong communication

Time management

Multitasking

Active listening

Empathy

Phone etiquette

Tech literate

Education

Diploma or Bachelor’s degree

Tools

Multiple systems

Job description

TDCX, Inc. is a Singapore-headquartered global BPO with delivery in the Philippines. We seek a customer support specialist to provide excellent service across channels, identify needs, and drive first-contact resolution while upholding our standards.

You’ll contribute to improvements and maintain strong customer relationships. Join a world-class work environment with learning and development plans, flexible arrangements, and recognition programs designed to support your growth and success in a