Sales Team Lead

TDCX; Makati; On-site; PHP 558,000 - 837,000; Full time

Benefits offered by this job

Attractive remuneration and great per​

Comprehensive medical, insurance, and

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture that enables你的未来

Easy-to-access location with direct公共交

Flexible working arrangements

Coaching and mentoring from experts in

Join a global company, winner of many業

Job summary

TDCX, a leading global BPO, is seeking a hands-on Centre Manager in Makati, Philippines to lead a busy contact centre, drive KPIs, and coach the team for peak performance.

You will collaborate with client teams, establish efficient processes, and ensure compliance with quality standards. Strong leadership, English fluency, and a track record in contact centre operations are essential for success.

Qualifications

• Advanced/Higher/Graduate Diploma or higher required.
• 2 years of related contact centre experience preferred.
• Strong communication, leadership and analytical skills.
• Fluent English and local market language proficiency.

Responsibilities

• Manage day-to-day contact centre operations to meet KPIs.
• Collaborate with teams to achieve client targets and quality standards.
• Establish procedures that support company directives and process compliance.
• Provide coaching and timely feedback to ensure KPI achievement.
• Identify training needs and coordinate with the training department.
• Improve team performance through monitoring, briefings and coaching.
• Handle additional duties to support the Quality Management System.

Skills

Communication skills

Interpersonal skills

Leadership

Project management

Analytical thinking

Decision making

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbackprovided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.