Customer Service Specialist Philippines Customer Service 5-January-2026

TDCX; Hinoba-an; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Remuneration and perks

Medical coverage

World-class workspaces

Learning & development

Direct public transport access

Job summary

TDCX Group in the Philippines seeks a Quality Manager to oversee customer service quality across channels. You will ensure first-contact resolution, coordinate with service partners, and drive process improvements to enhance customer satisfaction and operational excellence.

The role requires strong communication, leadership, and the ability to work with multiple systems in a fast-paced BPO environment. A commitment to continuous improvement and meeting service standards is essential.

Qualifications

• Bachelor’s degree or higher in any field.
• Preferably 2 years in related field; fresh grads welcome.
• Strong verbal and written English communication.
• Excellent listening and empathy with customers.
• Able to work with multiple systems and learn quickly.

Responsibilities

• Provide excellent support experience across channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up with service partners.
• Provide feedback to improve tools, resources, and procedures.
• Deliver high customer satisfaction and build sustainable relationships.
• Carry out duties to support the Quality Management System.

Skills

Communication

Time management

Multitasking

Phone etiquette

Education

Diploma/Advanced/Higher/Graduate Diploma/Bachelor's Degree

Job description

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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