Trainer (CEBU) Philippines Learning & Development 3-September-2026

TDCX Group; Cebu City; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Medical insurance and social security

Flexible working arrangements

Mentoring and coaching

World-class workspace

Career development

Job summary

TDCX Philippines, a global BPO leader, seeks a Training Specialist to plan, deliver, and enhance comprehensive training for new hires and ongoing staff development. You will create manuals and multimedia aids, follow up on training outcomes, and analyze training needs to boost performance.

The role supports service standards improvements and integrates with the Quality Management System. Join a world-class organization with flexible work arrangements and strong career growth opportunities in

Qualifications

• Excellent presentation and training delivery with knowledge of various training methodologies

Responsibilities

• Plan and deliver full training programs for new hires
• Develop training manuals, multimedia aids, and educational materials
• Conduct regular follow-ups to evaluate training effectiveness
• Evaluate existing training programs and provide improvement recommendations
• Perform Training Needs Analysis and design programs to improve staff performance
• Drive service quality initiatives for continuous standards improvement
• Carry out other duties assigned by management within the Quality Management System of TDCX

Skills

MS Office proficiency

Training delivery

Presentation skills

Communication

Interpersonal skills

English proficiency

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Tools

MS Office

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Proficient in the use of Microsoft Office programs
• Strong communication and interpersonal skills
• Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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BPO, Quality Manager, Advertising, Operations, Quality, Marketing