Sales Trainer: Build Training Foundations for Aussie Retail

Probe CX; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Probe CX is seeking a Sales Trainer to join our newly launched Australian retail account in Makati. You will help build training programs and processes from the ground up in a fast-paced, startup-like environment.

The role emphasizes delivering engaging sales, product, and customer experience training for new hires and existing staff; developing materials; and supporting onboarding, nesting, and upskilling.

Qualifications

• 1+ year of experience as a Sales Trainer or similar role, preferably in BPO/contact center.
• Experience supporting sales, retail, or customer service programs is a plus.

Responsibilities

• Facilitate engaging sales, product, process, and customer experience training for new hires and existing employees.
• Develop and update training materials, presentations, activities, and assessments.
• Support onboarding, nesting, refresher training, and upskilling initiatives.
• Identify training and performance gaps and recommend learning interventions.
• Partner with Operations and Quality teams to improve sales performance and customer experience.
• Work closely with stakeholders to align training programs with business and client requirements.
• Adapt quickly to changing processes, products, and business needs as the account grows.
• Contribute to establishing training standards and best practices for the newly launched account.

Skills

Presentation skills

Facilitation skills

Communication skills

Coaching

Training material creation

Job description

Probe CX is seeking a Sales Trainer to join our newly launched Australian retail account in Makati. You will help build training programs and processes from the ground up in a fast-paced, startup-like environment.

The role emphasizes delivering engaging sales, product, and customer experience training for new hires and existing staff; developing materials; and supporting onboarding, nesting, and upskilling.