Sales Trainer

Datamatics Careers- Philippines; Pasig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Datamatics Careers- Philippines is looking for a Sales Trainer responsible for designing and facilitating effective training programs for sales representatives. The role focuses on onboarding, product knowledge, and continuous performance improvement while ensuring alignment with client expectations.

The ideal candidate should have a Bachelor's Degree, experience as a Sales Trainer in a BPO, and strong skills in consultative selling and coaching.

Qualifications

• Minimum 2 years of experience as a Sales Trainer in a BPO or Contact Center environment.
• Minimum 3 years of Sales experience supporting inbound and outbound campaigns.
• Experience supporting US clients preferred; B2B experience is a plus.

Responsibilities

• Facilitate various training sessions and ensure engagement.
• Deliver training on sales techniques and customer management.
• Create assessments and monitor trainee performance.

Skills

Consultative Selling

Negotiation

Objection Handling

Coaching

Instructional Design

Data Analysis

Education

Bachelor's Degree in Business or related field

Tools

CRM Platforms

ERP Systems

Microsoft Office

LMS

Job description

The Sales Trainer is responsible for designing, facilitating, and evaluating training programs that develop high-performing sales representatives. The role focuses on onboarding, product knowledge, sales methodologies, customer engagement, coaching, certification, and continuous performance improvement while ensuring alignment with client expectations and operational KPIs.

Responsibilities

• Facilitate New Hire, Product, Process, Refresher, Upskilling, and Cross-Skilling training.
• Deliver instructor-led classroom and virtual training sessions.
• Ensure training is engaging, interactive, and aligned with adult learning principles.
• Deliver training on consultative selling, objection handling, negotiation, closing techniques, customer relationship management, and upselling/cross-selling.
• Build confidence through practical application and role-playing exercises.
• Train employees on products, services, systems, pricing, policies, CRM, and ERP tools.
• Ensure understanding of end-to-end customer and sales processes.
• Conduct mock calls, role plays, coaching sessions, call listening, and side-by-side observations.
• Identify learning gaps and create targeted development plans
• Create and administer knowledge assessments and practical evaluations.
• Certify learners based on predefined competency standards and readiness criteria.
• Monitor trainee performance throughout training and nesting.
• Partner with Operations and Quality to improve learner performance and transition readiness.
• Develop and maintain training decks, facilitator guides, learner workbooks, assessments, job aids, and e-learning materials.
• Update training content based on client and process changes.
• Prepare Daily, Weekly, and End-of-Training reports.
• Track attendance, assessment scores, certifications, throughput, and learner progress.
• Maintain accurate training documentation and dashboards.
• Collaborate with Operations, Quality, Recruitment, Workforce Management, and Client stakeholders.
• Participate in calibration sessions, audits, and business reviews.
• Recommend process improvements, automation opportunities, and learning innovations.
• Contribute to curriculum enhancements and best practices.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Education, or related field preferred.
• Minimum 2 years of experience as a Sales Trainer in a BPO or Contact Center environment.
• Minimum 3 years of Sales experience supporting inbound and outbound sales campaigns.
• Experience supporting US clients preferred. B2B sales experience is an advantage. Healthcare or Medical account experience is preferred but not required.
• Consultative Selling, Negotiation, Objection Handling, Closing Techniques, Cross-selling, Upselling
• Facilitation, Adult Learning Principles, Coaching, Instructional Design, Learning Evaluation
• CRM Platforms, ERP Systems, Microsoft Office, Microsoft Teams, LMS, Quality Monitoring Tools
• Excel Reporting, Dashboards, Data Analysis, Performance Tracking