Sales Trainer

Concentrix; Makati; Remote; PHP 350,000 - 520,000; Full time

Job summary

Concentrix is seeking a remote-based Training Specialist to deliver focused coaching that drives weekly, monthly, and quarterly targets while enhancing customer satisfaction. You will design impactful training programs, analyze performance trends, and validate training quality across client territories.

Ideal candidates bring 3+ years in customer service or sales, strong experience with Salesforce, and proven project management skills.

Qualifications

• 3+ years of experience in customer service, training or sales.
• Experience in high-volume calling.
• Proficient with Salesforce.com or similar CRM.
• Strong MS Office skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Provide skills-based, client coaching to support achievement of targets and customer satisfaction.
• Develop training programs to enhance client sales knowledge across sales motions.
• Analyze data and trends to craft strategic sales plays and best practices.
• Oversee delivery and quality of training and track effectiveness of interventions.
• Collaborate with team to improve sales systems and maintain client relationships.

Skills

Customer service

Training design

Sales knowledge

CRM (Salesforce)

MS Office

Project management

Tools

Salesforce.com

Job description

You Will:Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfactionPartner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motionsAnalyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territoriesOversee and validate the delivery and quality of provided trainingTrack the effectiveness of training interventions through multiple assessment toolsWork with all team members to improve sales systems to achieve a positive customer experienceMaintain a high level of communication with your team to ensure strategic client relationship is fostered and developedMaintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content deliveryHelp create a culture of learning where individuals manage their own development, competence, and performanceYou Have:3+ years of experience working in a customer service, training or sales capacityExpertise in training within your peer groupExperience in high-volume callingExperience working with Salesforce.com or similar CRMTechnical skills in MS OfficeExperience prioritizing concurrent projects and demonstrating project management skillsExperience demonstrating multiple strategies, platforms, and skills to varied audienceWillingness to work from home