Sales Trainer

ClearSource BPO; Pasig; On-site; PHP 502,000 - 837,000; Full time

Job summary

ClearSource BPO in Ortigas, Pasig, Philippines, seeks an experienced trainer with 2+ years in phone sales and at least 1+ year coaching agents to elevate performance across our sales teams.

You will design and deliver live training, model calls, run assessments, and provide coaching to improve conversions and QA scores. Onsite work is required; fluent English and CRM/LMS proficiency are preferred.

Qualifications

• 2+ years in phone sales
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents
• Excellent English, and able to model a live sales call at the standard you expect from agents
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools
• Amenable to onsite work on schedules that match client business hours
• Top-performer history on a sales floor, e.g., top 20% for conversion
• Must be willing to work onsite in Ortigas, Pasig
• Has trained in compliance-regulated sales (required disclosures, recorded consent, telemarketing rules)
• Has sold or trained home warranty, home services, solar or real estate products
• Has built sales training content: call flows, objection-handling libraries, role-play scenarios
• QA or calibration experience on sales programs
• Train-the-trainer or other facilitation certification

Responsibilities

• Facilitate training on product info, offers/pricing, policies, processes, systems, compliance and disclosures.
• Teach and model full sales call flow: opening, discovery, value, objections, closing, wrap-up.
• Administer assessments and mock calls to confirm understanding and identify gaps.
• Review recordings with trainees and coaching to capture missed sales opportunities.
• Track nesting performance (conversion, sales per hour, client metrics) and hand off to Operations with readiness summaries.
• Coordinate with Training Leader, Assistant Training Manager, and Sales Ops to refine courses and targets.
• Administer trainee satisfaction surveys.
• Take live sales calls regularly to maintain credibility on all business lines.
• Promote ClearSource core values: Customer First, Accountability, Humble Courage, Hungry, Happy, Healthy.

Skills

Phone sales

Training / coaching

Excellent English

Data interpretation

Onsite work

Compliance knowledge

Top performer mindset

Train-the-trainer

Sales content creation

Call-review coaching

Education

Train-the-trainer certification

Tools

Microsoft 365

CRM tools

LMS tools

Dialer systems

Job description

• Facilitate training in product information, offers and pricing, policies, processes, systems information, compliance and required disclosures, emotional intelligence skills, and other training as required to achieve the objectives of Operations.
• Teach, model, and role-play the full sales call flow: opening, discovery, value presentation, objection handling, closing, and compliant call wrap-up.
• Administer periodic assessments, including knowledge checks and graded mock sales calls, to confirm understanding of the training material and identify knowledge and skill gaps.
• Review call recordings with trainees and nesting agents and coach to missed sales opportunities through side-by-sides and recorded-call feedback.
• Track each trainee’s sales performance during nesting (conversion rate, sales per hour, and client-specific metrics) and hand off every agent to Operations with a documented readiness summary.
• Coordinate with the Training Team Leader and/or the Assistant Training Manager, and with Sales Operations leaders, to implement training course enhancements, align on sales targets, and discuss and address trainee performance opportunities.
• Administer the trainee satisfaction surveys.
• Regularly take live sales calls to maintain expertise and credibility on each line of business being trained.
• Exemplify the ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy.

About you

• 2+ years in phone sales, with a record of hitting or beating targets
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents
• Excellent English, and able to model a live sales call at the standard you expect from agents
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools
• Amenable to onsite work on schedules that match client business hours
• Top-performer history on a sales floor, for example consistently in the top 20% for conversion
• Must be willing to work onsite in Ortigas, Pasig
• Has trained in compliance-regulated sales (required disclosures, recorded consent, telemarketing rules)
• Has sold or trained home warranty, home services, solar or real estate products
• Has built sales training content: call flows, objection-handling libraries, role-play scenarios
• QA or calibration experience on sales programs
• Train-the-trainer or other facilitation certification