Senior Training Manager - Sales

AFNI PHILIPPINES, INC.; Quezon City; Presencial; PHP 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

AFNI PHILIPPINES, INC. is seeking a Senior Training Manager to lead the sales learning strategy, develop Training Managers and Trainers, and ensure governance and consistent execution across programs onsite in Commonwealth Quezon City.

You will partner with Operations, Quality, Client Services, Marketing, and business leaders to address sales performance gaps, design scalable capability frameworks, and link training interventions to measurable business results.

Formación

• Two to three years' experience as a Training Manager.
• 3+ years supporting sales, sales training, or sales enablement.
• Demonstrated understanding of the full sales cycle.
• Ability to coach discovery, probing, objection handling, value positioning, assumptive/appropriate closing, upsell and cross-sell.
• Ability to analyze conversion, close rate, attach rate, revenue, AOV/ARPU, and behavioral drivers.
• Proven ability to build sales simulations, role plays, call listening, certification, and coaching.
• Amenable to work 100% onsite in Commonwealth Quezon City.
• Amenable to work on fixed night schedules.

Responsabilidades

• Sales Training Strategy: Develop and execute sales training strategies aligned with revenue, conversion, customer experience, and client goals.
• Sales Capability Development: Build capability in needs discovery, probing, value positioning, objection handling, negotiation, closing, upselling, cross-selling, and retention.
• Training Design & Delivery: Lead development and delivery of new-hire, upskilling, refresher, and continuous sales development programs.
• Sales Practice & Certification: Establish structured call listening, role plays, simulations, sales scenarios, and certification assessments to validate application.
• Trainer Development: Coach and certify Trainers to teach, demonstrate, observe, and coach sales behaviors.
• Performance Analysis: Analyze KPIs to identify performance gaps and training needs.
• Coaching Excellence: Build coaching frameworks that help Trainers diagnose opportunities and coach to behaviors.
• Training Effectiveness: Measure whether training improves sales performance and production results.
• Quality & Compliance: Ensure techniques comply with client requirements and quality standards.
• Stakeholder Partnership: Partner with Operations, Quality, Client Services, Marketing, and leaders to address gaps and priorities.
• Continuous Improvement: Use data to continuously improve curriculum and activities.
• Sales Culture: Help build a sales mindset focused on customer needs and value creation.
• Leadership: Lead the overall sales learning strategy and governance for programs/sites.

Conocimientos

Sales training

Coaching

Performance analysis

Sales cycle understanding

Needs discovery & probing

Objection handling & closing

Role plays & simulations

Training management

Descripción del empleo

Summary of Duties & Responsibilities

• Sales Training Strategy: Develop and execute sales training strategies aligned with revenue, conversion, customer experience, and client goals.

• Sales Capability Development: Build capability in needs discovery, probing, value positioning, objection handling, negotiation, closing, upselling, cross-selling, and retention.

• Training Design & Delivery: Lead the development and delivery of new-hire, upskilling, refresher, and continuous sales development programs.

• Sales Practice & Certification: Establish structured call listening, role plays, simulations, sales scenarios, and certification assessments to validate application, not just knowledge.

• Trainer Development: Coach and certify Trainers to effectively teach, demonstrate, observe, and coach sales behaviors.

• Performance Analysis: Analyze conversion, close rate, attach rate, revenue, sales quality, customer experience, and other program-specific KPIs to identify performance gaps and training needs.

• Behavior-to-Metric Correlation: Identify the specific behaviors driving sales performance and translate those findings into targeted training and coaching interventions.

• Coaching Excellence: Build coaching frameworks that help Trainers and frontline leaders diagnose sales opportunities and coach to specific behaviors.

• Training Effectiveness: Measure whether training is improving sales performance, learner proficiency, speed to competency, and sustained production results.

• Quality & Compliance: Ensure sales techniques remain compliant with client requirements, quality standards, and applicable policies. Reinforce responsible selling, not selling at the expense of customer experience.

• Stakeholder Partnership: Partner closely with Operations, Quality, Client Services, Marketing, and business leaders to address sales performance gaps and priorities.

• Continuous Improvement: Use call insights, performance data, learner feedback, and business results to continuously improve sales curriculum and practice activities.

• Sales Culture: Help build a strong sales mindset focused on customer needs, confidence, ownership, resilience, and value creation, rather than scripted selling.

• Leadership: For a Senior Training Manager, lead the overall sales learning strategy, develop Training Managers and Trainers, establish governance, and ensure consistent execution across programs or sites.

• Own the enterprise or account-level sales training strategy and roadmap. Establish sales training standards, certification requirements, and governance. Build scalable sales capability frameworks across multiple programs/sites. Develop Training Managers and Trainers into stronger sales coaches and performance consultants. Partner with senior Operations and client leaders on sales performance strategy and improvement plans. Demonstrate measurable linkage between training interventions and business results.
  

Requirements:

• Amenable to work 100% ONSITE in Commonwealth Quezon City

• Amenable to work on fixed night schedules

• Two to three years' experience as a Training Manager

• 3+ years supporting sales, sales training, or sales enablement

• Demonstrated understanding of the full sales cycle

• Ability to coach discovery, probing, objection handling, value positioning, assumptive/appropriate closing, upsell and cross-sell

• Ability to analyze conversion, close rate, attach rate, revenue, AOV/ARPU where applicable, and behavioral drivers

• Proven ability to build sales simulations, role plays, call listening, certification, and coaching

Preferred:

• CPSP®, CPSL®, CMST, CSP®, or comparable professional sales certification

• Formal certification in the specific sales methodology used by the client/program

• Sales enablement or sales coaching certification