Sales Team Leader

Nityo Infotech Services Philippines Inc.; Taguig; Hybrid; PHP 781,000 - 1,228,000; Full time

Job summary

Nityo Infotech Services Philippines Inc. is seeking an Inside Sales Team Lead to guide a team of Inside Sales Representatives making outbound calls to US clients. You will coach, mentor, and manage performance to ensure targets, quality, and customer experiences are outstanding daily.

You will supervise training, conduct 1:1s, review KPIs, and collaborate with Marketing & Sales to design campaigns. Strong English, CRM skills, and the ability to lead in a fast‑paced setting are essential.

Qualifications

• 2+ years of B2B inside‑sales experience, including outbound calling and negotiation.
• 2+ years of people‑management or supervisory experience.
• Fluent in written and oral English, with a neutral accent for clear communication with U.S. customers.
• CRM proficiency (Salesforce, HubSpot) and Google Suite Applications.

Responsibilities

• Supervise, train, and inspire a team of Inside Sales Representatives.
• Conduct regular 1:1s, performance reviews, and coaching sessions.
• Monitor KPIs and implement action plans to drive continuous improvement.
• Lead by example with outbound prospecting to generate new Jobley accounts.
• Collaborate with Marketing & Sales to design campaigns that move leads through the funnel.
• Negotiate agreements and close deals when necessary.
• Maintain accurate CRM records and pipeline forecasts.
• Identify process inefficiencies and recommend improvements.
• Partner with other teams (e.g., Operations, Customer Success) to resolve escalations.
• Prepare weekly and monthly sales reports for regional leadership.

Skills

Inside Sales

People Management

English Fluency

CRM Tools

Negotiation

Coaching

Performance Mgmt

Google Workspace

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Google Suite

Job description

About the role

As Inside Sales Team Lead, you'll continue making outbound calls to U.S. clients—while also coaching, mentoring, and managing a team of Inside Sales Representatives. You’ll ensure targets are met, quality standards are upheld, and your team delivers outstanding customer experiences every day.

Key responsibilities

• Supervise, train, and inspire a team of Inside Sales Representatives
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Monitor KPIs and implement action plans to drive continuous improvement
• Lead by example with outbound prospecting to generate new Jobley accounts
• Collaborate with Marketing & Sales to design campaigns that move leads through the funnel
• Negotiate agreements and close deals when necessary
• Maintain accurate CRM records and pipeline forecasts
• Identify process inefficiencies and recommend improvements
• Partner with other teams (e.g., Operations, Customer Success) to resolve escalations
• Prepare weekly and monthly sales reports for regional leadership

Qualifications

• 2+ years of B2B inside‑sales experience, including outbound calling and negotiation
• 2+ year of people‑management or supervisory experience
• Fluent in written and oral English, with a neutral accent for clear communication with U.S. customers
• Coaching, conflict resolution, and performance‑management skills
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and Google Suite Applications
• Strong communication and objection-handling skills, with the ability to turn challenging conversations into positive outcomes.

Preferred

• Bachelor’s degree in business, communications, or related field
• Prior experience scaling a team or operation in a fast‑growing environment
• Growth mindset and passion for continuous learning